Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had rented through Home Away, upon arrival and unloading we received a VM at 6pm from the property manager that they were letting in repair people the next morning at 8Am, followed by sofa delivery with another 2-3 people, during the middle of a pandemic. Multiple phone calls explaining the reason from renting a stand alone unit due to health concerns was responded that "we don't have a choice in the matter". Ultimately, we moved to a different unit, I was disappointed in the customer service aspect of the management company. We would have never rented a unit if we knew service people or delivery people would be entering the unit. The property was perfectly nice, clean, and met our needs. Customer service goes a long way, it would have smoothed things over if provided some type of refund, a dinner gift card, something. They did not handle the situation professionally.