4/10 (不満)
Nick S.
2024 年 4 月 30 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション
Disappointed
Was really excited to stay here for a late Spring Break with our little family but was pretty disappointed with how much work we had to put in up front in order to be comfortable. We asked for pool heat and was given a huge work around of asking for it in advance - was billed and received a receipt but upon check-in, pool heat was not even turned on. When we called to inquire, we were told they never knew about it. How can you bill someone or charge us and not know about it? We are no stranger to dog hair but it was clear that a black dog lives there or was there and our son couldnt even sit on the floor without having dog hair all over his hands and clothes. Dog hair on the comforter and pillow cases. There were no blankets except the ones on the bed that I needed to strip off and wash before using since they stunk and had dog hair all over them. The master had a heated blanket that begged the question if it was even washed since there is coils inside the blanket so we didnt even use it. Had to wash all the kitchen plates, etc before using and many items had food slop all over it and was clearly not washed. Its a nice house and pool but just did not appear to be cleaned between renters. Description said pool toys and we even messaged in advance and asked and was told there were pool toys and beach chairs and there was not. Had to go purchase pool toys for our son to use. No broom or mop to sweep up or clean the dirty floors. We paid for pool heat and that was a disaster.
Nick S.
2024 年 4 月に 6 泊滞在
