Overall we had a wonderful time. The house is lovely, spacious, and looks a lot like the photographs. It wasn’t spotless, but the most important areas were clean. My husband and I were very comfortable in the master suite and our bedding smelled fresh and wonderful.
Our biggest issue was the pool and hot tub. The hot tub only seemed to heat sporadically, and apparently the pool automatically heats when the spa isn’t being used. The pool was over 90 degrees and unusable to the adults after a hot day in the Florida sun.
We contacted the property manager daily the first few days of our trip and were never able to get the hot tub to work consistently. One of the maintenance people told us there was a known problem with the pump that had been causing issues before we got there. We got tired of calling and basically just gave up halfway through our stay. Fortunately our kids didn’t mind the hot pool and had an absolute blast.
FYI, even when it works right the hot tub stops heating at 9pm, so if you have plans for the adults to relax in the hot tub after dark and unwind after the kids go to sleep, that’s not going to happen.
The resort pool was delightful, very cool and refreshing, and just a short walk away. That place was a hoot! There were people there from all walks of life. It was a place of (mostly harmless) lawlessness. There was a family in a corner just casually eating chicken wings in the pool. Licking greasy fingers and everything. The frozen daiquiris from the bar were great and the bartender had a very heavy hand. Best of all, there was a random duck swimming in the pool, just chilling and floating amongst the crowd like he belonged there. It was hilarious.
It’s very crowded though, and there wasn’t a single chair available in the afternoons.
I feel a bit compelled to defend the previous person who commented about a possible break-in. I can’t speak to their experience, but I can say for sure that security is very lax. The gate guards barely glanced at us. We discovered another entrance that wasn’t manned at all, and the gate automatically opened when we approached.
However, we really didn’t care either way. I never at any point felt unsafe there. We were surrounded by families having fun together. No issues.
I can’t give 5 stars, but the problems didn’t ruin our fun. We are a laid-back bunch just looking to relax together, and this house satisfied that objective. Most of the bad reviews seem kind of over-dramatic to me.