4/10 (不満)
Krystle F.
2024年1月16日
良かった点 : ロケーション
気になった点 : 清潔度、コミュニケーション
Beware…Don’t stay here!!
Pictures of this home is exactly what you will get. However, you’ll get a little more with your stay. Just finished a family vacation here at this home. And it was bad from check in. I paid extra to have an early check in time for 10am. My party arrived at 12pm and there was still maintenance, housekeeping and an exterminator there!! My party had to wait outside in our cars for 25 minutes before being allowed to enter the home! After being told that everything would be complete before 10am! We had additional guests staying at the home that we didn’t invite! Roaches!!!! We started seeing these roaches on day 2! By day 3, they were coming out several at a time! Mainly in the kitchen area and the bedrooms close to the kitchen. Even had a roach dead frozen in the freezer! Called property management to inform them and all I got was “I’m sorry, we’ll send an exterminator out”. Well that was the wrong thing to do. After they came out to put down bait and exterminate (while we were enjoying ourselves at the Disney parks), the roaches all came out full force and greeted us upon our arrival back at the house. This is totally unacceptable and disgusting. We could not come back to the home and cook dinner nor could we cook breakfast the next morning! We spent so much money at the market. We had to throw out all of our food because we did not feel comfortable eating in a kitchen full of roaches. We could not sleep comfortably, kids were screaming. It was a disaster. Don’t stay here!!
Krystle F.
2024 年 1 月に 3 泊滞在