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We are sorry your were not happy. Reading the ad before booking will help avoid surprises - we are very clear on what we offer :-)

Hi Glenda, I am sorry to hear you were not completely satisfied . Most communication happens through the app, which you didn’t use, so you indeed didn’t see the entry code I sent in the morning, together with a request for your approximate arrival time , which, if we know, we use to welcome you, show you around, tell you some things about the area, and, to ask you if you need anything- which we then can provide. we couldn’t be there for you, as you didn’t communicate at all. We tried to meet up through the weekend, but you arrived very late, ( probably after the lights at the keypad stopped working- they are solar, but don’t go all night) and left very early. I can only advise you to use the way of communication VRBO has put in place. It will probably make subsequent visits less disappointing- for you and your host.

Thank you for your review Daryl, I am so sorry you didn't get the woodfire properly- it is designed to heat an area 4 times as large as the cottage, so it can certainly heat the whole house and more! As you said, reading the ad is so important, so you know exactly what to expect. This is a working farm, and there are always many projects on the go. Most people this its pretty cool there is so much happening here. I am sorry you didn't find our next accommodations in progress not charming, I hope they will be once they are finished! Imagine sleeping in an old Bedford Bus :-)

Dear Deb, I’m sorry you feel the need to leave a negative review after we have addressed all your complaints. That we have dogs that visit and love guests is clearly in the add. if there is a concern about dogs you were aware of ahead of your visit, you could have raised this and we wood have had a conversation. Your friend, who was jumped on by one of our dogs, had no real problem with it, she was lovely, and we had a great chat, and could easily find a solution for her situation. Your demand that we lock up all dogs for the entire visit was unreasonable. the ant problem was addressed immediately- by sealing the windows and laying poison with your permission, after you reassured us you were not using that room anyway. The cottage was clean, the toilet has a window with perforation, the laundry has a window- you are the first person to talk about a sceptic smell and honestly- we could not smell it, nor did the guests that came immediately after you. Some guests are hard to please. In your case, your friend was happy, but no matter what we did for you- we could not satisfy you. It is a pity it seemed like you didn’t read the ad, which is extensive, nor the guest-book with tips and expectations- as we had to take a long time to put our furniture back, and put the house back in order after your visit. I would advise you to discuss special needs with your next host, it may clarify expectations on both sides, and improve the experience for the host and yourself .

hi Marilyn, I'm so sorry you were cold in the bedroom. We always ask our guest to tell us if they need anything, and we could have very easily brought you an electric blanket. We personally love a cold bedroom, but if you leave the door open to the livingroom during the day, the bedrooms warm up quite well, as the heater is dimensioned to heat a house triple the size of the cottage.