ブリスオンザポイントファミリー向けの贅沢！

Oh thank you for your lovely review! Thank you also for the heads up about the kitchen utensils and the dishwasher...we are onto it! The BBQ is the third one in a year....so hard to stop them rusting on the waterfront properties....but I think the owners are looking at a Weber next....so we will be sure to keep an eye on things and make sure all is up to speed going forward. It was so lovely to have you and we look forward to you all returning one day!

Sorry Gregory...you could not be pleased. None of the above is true at all. This house is cleaned by a professional cleaning company approximately every 4 days due to the high occupancy. It is impossible for it to be in the state you described and just is not the case. Not only do I always check the property before a check in, but so does my check in lady, and the cleaners send through photographs of every room as it is cleaned. There is accountability at all stages and no matter what you complained about, we tried to resolve immediately, even purchasing a brand new outdoor lounge for you during your stay as the previous one, that was only 6 months old, was starting to show signs of wear and tear. We are quite glad that you will not grace not only our property...but the whole of Mermaid Waters ever again :)

Funny thing is, your three star review is for a stay right smack in between two five star reviews....you literally arrived the day reviewer number one left ...and guest number three...the reviewer immediately after you... arrived on the day you left!! As property managers we rely heavily on the professional cleaning company you paid for to have done their job. The minute you advised me of the cleaning issues I sent the manager of the cleaning company back immediately to resolve, which he did. There was no mould...the sinks and bath are made of a concrete look finish, they are cleaned before and after every guest and the house is booked almost every day so not possible for mould to grow under those conditions. I'm pretty sure the guest immediately before you who gave us five stars for everything including cleaning, would have mentioned this if it were true :) The cupboard door is a specialised fit that needs a professional to fix so this was not possible to resolve during your stay however really should not have impacted your stay as it's a corner cupboard with revolving shelves and the door was simply removed to make access easier than trying to manoeuvre a wonky door. I'm glad you enjoyed the 5 bedrooms with king beds in all but the bunk room...the huge expanse of grass for children to play, the playground, the gorgeous covered alfresco area, gorgeous pool, sandy beach, beautiful kitchen and the wonderful location. I feel very comfortable that the experience you had including immediate and responsive communication, a fantastic house and a wonderful location deserved more than the three stars you deemed it worthy of. We do hope you don't return :)

Thank you so much for taking the time to leave such a lovely review :) We are so thrilled the house lived up to your expectations and that your long awaited trip to the Gold Coast was enjoyed by everyone. Please come back!!