Our vacation started with a broken toilet, broken outside shower and a cold pool and hot tub. The toilet was promptly fixed the next morning but the pool and hot tub were not fixed until the following Tuesday, six days and 5 nights later! The outdoor shower was never fixed. The manager of the property responded immediately but his boss, the one to make the decisions, never called us back. We called at least 5 times. The toilet once again broke, still leaking.
The house is nice but the neighborhood is slightly worn, dogs barking and rough neighbors screaming at each other, profanity included, for an hour. The Cape Coral beach is about 15 minutes and Fort Meyers is about an hour bc of traffic.
I understand that anything can break, but to not have the hot tub ready for us when we arrive and then to not respond after so many days is frustrating. It wouldn’t have been so bad if the sun was allowed to warm the pool but there was constant cold water pouring in. We are still waiting for a call