ハイダウェイズビーチ近くの完璧なノースショアゲッタウェイ！

Thank you! We appreciate the kind words. We aim to provide nothing but the best for our guest. Hoping to have you stay with us again.

Hi Kevin, Thanks for the feedback. We always do our best to keep things fair and clear for everyone. We actually didn’t hear from you during your stay, so we didn’t know there was anything you needed help with. If you had reached out, we would’ve been happy to jump in and sort things out. Either way, we appreciate you sharing and we’ll keep working to make every stay a good one.

Hi Angela, Appreciate you staying with us and taking the time to leave a review. We're glad you enjoyed the view, the location, and that the beach gear and extra bedding came in handy. Sorry to hear some things felt off during your stay, if anything wasn’t up to standard, we would’ve been happy to send someone over right away if we had known. There was a tight turnaround with cleaning due to some rough weather in the area, but that’s on us to make sure it still gets done right. Thanks also for the heads-up about the kitchen tools, we’ll pass that along. We always aim to make each stay smooth and easy, and feedback like yours helps us do just that. Wishing you the best on your next trip!

Hi Joycelyn, Thank you for your feedback. We're glad you enjoyed the location. We're sorry to hear about the issue with the floor and will make sure it's addressed. We appreciate your input and hope to have the chance to host you again!

Hi Tom, Thank you for bringing these issues to our attention. I'm genuinely sorry for the mix-up regarding the washer/dryer and the trouble with the refrigerator. We definitely aim for clarity in our ads, and it seems we missed the mark this time. Hearing that the freezer wasn't working right is a bummer, especially since it sounds like it added some hassle to your stay. We’ve got our housekeeping team on it to make sure the fridge is defrosted and working properly for our next guests. Your point about the penalties versus how we handle appliance issues is well-taken. We’re looking into making our policies fairer and our communication clearer, so everyone knows what to expect and can have a smoother experience. We really value your feedback—it’s a big help in making sure we do better. Hoping we can show you a better time if you decide to give us another shot in the future.

Hi Joshua, We appreciate you taking the time to share your experience. We’re sorry to hear your stay didn’t go as planned. It’s never our goal to leave guests feeling frustrated, especially while they’re trying to enjoy a vacation. To clarify, the home itself has never had a washer and dryer included as part of its listed amenities. We double-checked the listing after your stay to be sure, and at the time, it accurately reflected that. We know platforms like VRBO can sometimes auto-include amenities based on filters or nearby properties, which is why we always encourage guests to double-check the listing details directly. That said, we totally understand how inconvenient it must have been to discover that after check-in, especially when you had a packed itinerary. As for the maintenance items you pointed out, from the fan to the lock alignment, those things have since been reviewed and reported through our follow-up process. We’ve made some solid changes since then to help prevent similar issues from slipping through the cracks. We also want to make sure guests feel safe, secure, and comfortable, so those types of concerns are taken seriously and addressed as quickly as possible when flagged. We know we didn’t hit the mark for you, and we appreciate your honesty. Feedback like this helps us keep improving the way we manage and prep our homes so future guests have a smoother experience.

Hi Charles. we are happy to hear your enjoyed every minute of staying at the property. Looking forward to hosting you again!

Hi Andrei! We appreciate the feedback! We would love to have you over again!

Thank you! We appreciate the kind words. We aim to provide nothing but the best for our guest. Hoping to have you stay with us again.