新着！ 更新された家w /ラナイ<10分ダウンタウンから！

Hi Donna, this homeowner works hard to provide an enjoyable stay for guests and they would like to clarify the following details:- It's important to highlight that relocation was extended to address your concerns, but this option was declined by your group. Despite this offer of hospitality, we were informed that a refund would still be provided to you, even though you chose to stay at the property for your entire reservation.- The reported pest presence was isolated, with only one occurrence noted during your stay. Our onsite property manager, after having the property sprayed a day prior, did not receive any further reports of such incidents. We strive to address pest issues promptly, and it's crucial to note that you did not inform our onsite manager of additional occurrences during your entire stay.- We are committed to ensuring timely and effective communication with our guests. I received a call from an Evolve representative who discussed your concerns. During this conversation, I provided detailed information on recent pest control measures, pool heating issues, and the garage situation. I was assured that appropriate action would be taken to address your concerns.- Weather conditions, particularly temperature drops, can impact the effectiveness of pool heaters. It's important to note that if the pool heater is functioning as intended, as confirmed during a guest's stay, refunding the cost of operation may be deemed unjustified.- We do have high standards of hospitality. We prioritize every guest experience and do all we could to accommodate you during your stay. We're sorry that you felt our efforts were insufficient. - As you can see by our many great reviews, we are accustomed to providing five-star experiences, and look forward to this property hosting many happy travelers!