Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The people I spoke with during my stay were ver friendly, and king. There was a family issue and I have compassion having gone through similar experiences. There were several issues with the unit. I found out it had recently been remodeled, and I think it was listed to rent too soon. The internet was not hooked up at all. Services were reinstated but there were still issues. Due to the nature of my work which is remote and confidential, I could not allow anyone in the unit to fix the WiFi which I relied on for my job. There were also ants everywhere. I stayed in a a unit one floor down and the host said they regularly spray and keep traps because that's just how it is. The unit was not prepared and ants swarmed across the kitchen counter and even across my work monitor. I left one week early, asked for reimbursement, and was denied. This is unfair and illegal. The contract I signed said they were not responsible for router/modem issues. The issue was no connectivity at all. When I booked and paid in full, Wifi was advertised as included. I was also contacted via phone and in person. The people were kind, they saw the problems, but then I had no proof to show AirBnb. This is easily a lawsuit, however, I know the company knows they have the upper hand as I am an individual and they own several properties in the state of Florida. This was an unfortunate, and unfair experience. I would like it resolved or I will continue to pursue other channels to get a fair refund for the week I didn't stay.