スキーインスキーアウト - シャモニー＃92、1 Bedrm + Loft！ ステップスキャニオンロッジ

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Beds are one of those things that is VERY personal. Some people like beds more firm, some more soft. One guest will LOVE the beds, and the next might hate them. We do not get bed complaints often about any one property, if we did we would encourage the owner to replace the bed. Nonetheless, from time to time we have a guest/bed match that doesn't work. If that happens for you, PLEASE CALL US! We stock a variety of toppers to help you achieve restful sleep during your vacation. In the most extreme cases, we do keep extra mattresses in storage and may be able to swap out the mattress temporarily for your stay and then return the original after you depart. Hopefully we can help you find a better fit. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. In this case the concern isnt service related, but we still could have helped them. The last couple weeks have been a little warmer than usual in Mammoth (as high as 88 degrees), although mostly this summer has been mild, 80 degrees or less. We will happily pass on this suggestion about ceiling fans to the property owner, but did you know we stock portable box fans and portable air conditioners? Unfortunately, this guest never contacted our office to give us an opportunity to help them. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance.

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Beds are one of those things that is VERY personal. Some people like beds more firm, some more soft. One guest will LOVE the beds, and the next might hate them. We do not get bed complaints often about any one property, if we did we would encourage the owner to replace the bed. Nonetheless, from time to time we have a guest/bed match that doesn't work. If that happens for you, PLEASE CALL US! We stock a variety of toppers to help you achieve restful sleep during your vacation. In the most extreme cases, we do keep extra mattresses in storage and may be able to swap out the mattress temporarily for your stay and then return the original after you depart. Hopefully we can help you find a better fit. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. We perform multiple inspections before and after every guest stay, and we try to catch and correct any problems prior to check in, especially fireplaces. (We do a pre-arrival check for every guest and specifically check that fireplaces work). Mammoth winters can be severe, and winter weather often includes heavy winds that blow out pilots or otherwise disrupt gas fireplaces. We always confirm fireplaces work prior to arrival, but we cannot prevent the wind from blowing out the pilot in the interim. If you encounter a non-working fireplace during your stay, please contact our office and we will send assistance.

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

I am confused about this review. The guest admits the property was "exactly what [they] wanted," but they marked it down to 3 stars because we told them we would charge them fines for rules violations. (They didn't violate the rules, we didn't charge them anything.) Any vacation rental manager has fines for rules violations- its the only way to prevent disrespectful people from violating the rules. This guest was not actually charged any fines of any kind. Our contract outlines specific rules for treatment of the property and expectations on check out, and outlines fines for breaking those rules. (These must specifically be initialed for approval before completing the booking procedure.) Those same rules and fines are posted inside the unit.  We believe posting the rules up front so they are clearly understood to be the best way to meet our dual obligation to our renters, as well as to our homeowners, who expect us to protect their home and investment. Our check out rules have good reasons for them. For example, we ask you to remove trash and food from the unit on departure because we are a mountain resort with wild bears who would rip a roll up garage door off a building to get to a trash can inside (or a car door off a Honda to get to gum inside). Failure to remove trash after your stay can lead to thousands of dollars in property damage. Similarly, a vacant unit left unheated can have burst pipes; parking and noise violations can bring police or HOA fines on the property owner, etc. All our rules have similar logic, I don't have enough space here to explain them all, but call if you're concerned. If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days/week to talk to you or answer any questions, call 866 Mammoth 9am - 8pm 365 days/year.

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Beds are one of those things that is VERY personal. Some people like beds more firm, some more soft. One guest will LOVE the beds, and the next might hate them. We do not get bed complaints often about any one property, if we did we would encourage the owner to replace the bed. Nonetheless, from time to time we have a guest/bed match that doesn't work. If that happens for you, PLEASE CALL US! We stock a variety of toppers to help you achieve restful sleep during your vacation. In the most extreme cases, we do keep extra mattresses in storage and may be able to swap out the mattress temporarily for your stay and then return the original after you depart. Hopefully we can help you find a better fit. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Mammoth Lakes is a small (4 square miles), rural town of just 7000 permanent residents. Our town receives Internet service over one of just two fibre-optic trunks and the available bandwidth to the town as a whole is based on that small population. On busy weekends (this guest traveled during spring break) we can get up to 40,000 visitors and everyone in town must share the same Internet trunk. Mammoth's rural Internet service works just like old style cable Internet- it slows down when all the neighbors use it at once. We are unable to improve Internet speeds as we are not the provider, just a customer for another company's product. We do require property owners to purchase high speed Internet with minimum speeds sufficient for streaming, but when competing with the neighbors, there is nothing we can do. If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please call us at 866 Mammoth from 9am to 6pm, 7 days per week.

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. This condo is priced appropriately in our market for its size, features and condition (including the furniture). If you are looking for a high end property, we offer those as well, they are priced accordingly. If you have any questions about this, or any condo you are considering, please contact our office for assistance. We have staff available by phone or email, 7 days/week, 9am-6pm (pacific) to ensure you book exactly the property you want. Unfortunately, this guest never contacted our office to give us an opportunity to address any issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance.