Fantastic Updated Sunriver Escape, SHARC Passes, Dog Friendly, Hot Tub, A/C, New Deck, and Fireplace

Thank you for your kind review! We're so glad you enjoyed your stay and that the home was comfortable for your group. It's great to hear the well-stocked kitchen helped make your stay even more enjoyable. We'd love to know if there was anything we could have done to make your stay a 5-star experience. We hope to welcome you back again!

Thank you for your kind review. We’re delighted to hear you enjoyed your stay and appreciated the cleanliness, well-stocked kitchen, ample towels, and the hot tub. We truly appreciate your feedback and would be happy to host you again in the future.

We appreciate the time taken to leave a review. But certainly disappointed the experience wasn’t what we had hoped it would be. Prior to guests arriving and in the information we leave behind we strongly encourage guests to notify us immediately if there are any problems so that we can resolve them early and quickly. We did not hear from this guest during their eight day stay so learning about the problems in a review is disappointing. We would have loved to have had the opportunity to resolve any issues. We had not received any prior comments regarding the chair so that catches us off guard, but we will take care of that problem. As I’m sure you know, it is taking much longer to get some repairs done. We are scheduled to have the cracked glass repaired and but do not feel it should have created any discomfort or inconvenience.

We always appreciate the time taken to leave a review. We are naturally unhappy to hear of your disappointments. We will work hard to address those shortcomings. It is worth noting that a few recent guests have made a point of calling out how well the home is stocked, bed comfort, and cleanliness. Likewise, we just reviewed the 57 prior reviews on Vrbo and and other platforms and confirmed that no earlier guests have shared a similar experience regarding pet odor. We wish we could have been given the opportunity to solve the problems as soon as you arrived. We understand everyone's experience is different and again, wish the stay had been perfect. We urge guests prior to arrival and in the information left in the home to contact us immediately if there are any problems we can promptly remediate. It's especially disappointing to be surprised about problems when we were not contacted during the stay to report it.

It's unfortunate, and we feel quite unfair, that a less than perfect review is left specifically because a guest failed to confirm the property did not feature an amenity that was very important to the desired experience. SHARC passes are not always provided, and more often than not, there is no disclaimer of any kind in the listing. The use of SHARC was sometimes prohibited and sometimes accessible with major restrictions over the last two years. It was an unfortunate assumption and oversight on the part of the guest that passes were available.