The Ideal Townhouse Getaway

Thank you for your review! We're glad to hear that you had a great experience with our VRBO property. We hope you'll consider staying with us again in the future.

We appreciate your kind words about the overall experience and the convenient location. We also value your constructive comments and would like to address your concerns. Parking in front of the building can indeed be limited, especially during peak times. However, we always inform our guests about the alternative parking option next to the Viera building, the multi-story parking garage. This garage provides ample parking space for our guests. It is important to note that an underground parking transponder is available upon request. We let our guests know about this option when we communicate regarding check-in. When we received your request for a parking transponder, we promptly delivered it to you. Regarding your mention of the construction, we apologize for any disturbance it caused during your stay. The construction work in the neighborhood is beyond our control, and we understand how it can be bothersome. We apologize for any inconvenience this may have caused in terms of outdoor sitting restrictions. Once again, thank you for your valuable feedback. We hope that you will consider staying with us again in the future. Rest assured that we will do our best to provide you with a comfortable and hassle-free experience, including the provision of a parking transponder upon your request.

Thank you for taking the time to leave a review about your experience at our vacation rental. We are sorry that you had a negative experience and want to address some of the issues you mentioned. First, regarding the noise monitoring devices in the hallway, we want to assure you that these devices do not record any conversations or personal information. They are simply there to measure noise decibels and ensure that our guests are adhering to the city's strict noise ordinances. The noise monitoring devices are required by the City of Henderson. The City does inspect the property to be sure the devices are in place throughout the property. As a vacation rental, it is important for us to maintain good relationships with our neighbors and to ensure that all of our guests are respectful of the local community. We are also aware of the construction taking place in the neighborhood, and while we did not receive any complaints about the noise from previous guests, we apologize if this was an issue for you. We do our best to stay informed about any construction or other activities that may impact our guests' stay, but sometimes things can change unexpectedly. Regarding the early check-in fee, this is not collected by the owner or management for profit but rather to cover the cost of the housekeeper's time to prepare the property early for your arrival. The housekeepers have a specific schedule to prepare the properties according to the check-in schedule. If the housekeeper team needs to change the schedule or add housekeepers to accommodate early check-ins, there is an early check-in cost. Finally, we take the cleanliness of our properties very seriously, and our housekeepers are trained to adhere to high standards. We apologize if the carpets were not as clean as you expected. We hope that despite these issues, you were still able to enjoy your vacation and hope that you will consider giving us another chance in the future.