Our first trip away in a long time. We picked this home due to location and the owner says he is a veteran as we are. We expect clean and for the place to deliver physically as it is photograph. This home did that. Where it fell apart was the total lack of help when a crisis arose and then being told that we were lying about the problem. As a military family, my husband served 36 years, we don't lie or fabricate problems at 10pm at night when we are tired and ready to go to sleep in the middle of a city. Our second night we arrived at 9pm to an invasion of cluster flies. Giant, slow moving flies. After killing 2 dozen & flushing down the toilet, they kept coming. We then figured out what all of the little plug in devices were, bug deterrents. We saw them coming in and out from under the kitchen cabinet. We text and called several times within the hour. NEVER a call or text back until 2 hours later. By this time, we left. Our bedroom was a loft and we couldn't keep the flies off the bed. They were on windows, cabinets, lights, buzzing all around. The night before I felt if something was on me, but thought I was imagining it. The next morning still no call or text. finally an email through the Homeaway site which they never used during our communication. Only personal phones & their email from the business. We didn't think to check Homeaway. We were trying to solve the problem so we could go back, but they cleaned the home & locked us out. We had to stay elsewhere for more money for 3 nights. Here is what they said to us, approved by the homeowner . "We did a thorough walk of the property this morning and found no infestation of flies inside as you had previously mentioned in your message to us. We also found no evidence of the two dozen flies that you had killed the other night. We searched the entire property with no success on finding any flies, dead or alive, you moved out because we didn’t show up within an hour after you messaged us during after hours and did not give us a reasonable amount of time to reply. " Management Insane to suggest that we wanted to leave at 10 at night, pack up in the middle of DC & find some place else. These people refused to talk to us by phone, never have. Buyer beware of flies & people who don't communicate if you have a problem. We have NEVER had an issue with homeowners in the past, may we add, we too own several vacation rentals and never treat guest this way. Too many options in DC to pick from!