2/10 (非常に不満)
Gina B.
2025 年 4 月 9 日
Do not rent from these people!!!
We stayed at this rental from 3/31 to 4/6. we arrived to the house being over 80 and after calling guest services emailing the owners, we were lied to daily and forced to sit in the sweltering house everyone with our dogs with the promise that an AC tech was coming. We lost thousands of dollars in Disney and discovery cove tickets because every day we were told that we could not leave the house because we needed to wait there for the technician to come in, and were lied to daily by Ann and guest services. Once the technician did show up on Wednesday , he said that he was going to be fixing the unit as it was completely broke and that the owner told him to replace both the first floor unit and the second floor unit and 20 minutes later, he told me that he had to leave and he couldn’t replace it because there was a financial issue. The owner continued to tell me that everything was OK and he would be back on Thursday or Friday to fix the AC units. Upon speaking to the technician Thursday night, I found out that the reason he was not able to replace the units was because the owner had not giving him the down payment. In the owner of the rental refused to give me any of my money back, even though our whole vacation was ruined, and she continued to lie to me every day saying that the technician was gonna fix it when she was definitely not fixing anything without payment. She has the house up for sale online and lied in her post saying the AC units were replaced in 2018!!!
Gina B.
2025 年 3 月に 7 泊滞在