Charlevoixのダウンタウンのスイートに泊まることができるのに、なぜ部屋を借りるのですか？

Thank you for taking the time to share this feedback. I am really sorry that noise from neighboring units kept you from getting a good night’s sleep. Being able to rest well is one of the most important parts of any stay, and it’s disappointing to hear that the sound transfer in the building impacted your experience so much. Because this is a multi-unit building, some everyday sounds like footsteps and doors can carry more than they would in a standalone home, but based on what you described, it was clearly more than anyone should have to deal with. We will be reviewing your comments with the onsite team, reinforcing quiet hours with guests, and looking at options to help reduce noise where possible, especially around stairwells and high-traffic areas. If you ever experience this during a future stay, please reach out while you are here so we have a chance to step in, contact the neighboring guests, and try to improve things in real time. We never want you to feel stuck in a situation where you are not sleeping and don’t have support. Thank you again for your honest review. Your feedback helps us better set expectations for this style of property and focus on improvements that matter most to guests. If you decide to return, we would be happy to help you choose a unit or location in the building that may be better suited for light sleepers.

Thank you for your kind 8/10 review of Pointes North Inn, Suite 111. We’re so glad to hear that you enjoyed your stay in the heart of downtown Charlevoix and that our pet-friendly accommodations made it easy to bring your dog along. Being able to walk everywhere—from the waterfront and drawbridge to shops, restaurants, and the beaches—is one of the top reasons guests love Pointes North Inn. The central location offers the best of both worlds: the charm of downtown and the beauty of Lake Michigan and Round Lake just steps away. We’re happy to know that your suite met your expectations for comfort and convenience. Each of our condos is individually owned and carefully maintained by Northern Michigan Escapes to ensure every guest enjoys a clean, welcoming, and well-appointed space. It’s great that you found your unit comfortable and functional for both you and your furry companion. Guests often tell us how much they appreciate having easy outdoor access for pets and a peaceful spot to relax after a day exploring Charlevoix. We also love that you mentioned your appreciation for this wonderful city—Charlevoix truly is one of Northern Michigan’s gems. From boutique shopping and waterfront dining to seasonal festivals and stunning sunsets over Lake Michigan, there’s always something to enjoy nearby. Whether you’re visiting for a weekend getaway or an extended stay, Pointes North Inn offers a unique mix of relaxation and accessibility. Thank you again for choosing Northern Michigan Escapes and Pointes North Inn for your visit. Your feedback helps us continue improving our guest experience and property amenities. We hope you’ll stay with us again soon for another comfortable, dog-friendly Charlevoix getaway.

Thank you so much for your wonderful five-star review of Pointes North Inn, Suite 111, and for choosing Northern Michigan Escapes for your stay in Charlevoix. We’re delighted to hear that you enjoyed your clean, comfortable room and that our downtown location provided the perfect base for exploring everything this beautiful lakeside town has to offer. Being within walking distance to Round Lake, the Pine River Channel, and the famous Charlevoix drawbridge makes Pointes North Inn one of the most convenient and scenic places to stay. Guests can easily stroll to local restaurants, boutique shops, art galleries, and coffee houses, or take a short walk to the beach and marina to enjoy Lake Michigan sunsets and the small-town charm Charlevoix is known for. We’re especially pleased to hear about your positive experience with our property management team. At Northern Michigan Escapes, we take great pride in providing responsive, personalized service to ensure that every guest’s stay is seamless from check-in to check-out. It’s wonderful to know our staff was able to quickly and efficiently resolve your reservation date issue—guest satisfaction is always our top priority. Every condo at Pointes North Inn is individually owned and professionally managed, ensuring that each suite maintains the high standards of quality, cleanliness, and hospitality our guests have come to expect. Whether guests are visiting for a weekend getaway, a family vacation, or a special event, our goal is always to make each stay comfortable, convenient, and memorable. We truly appreciate your kind words and recommendation. It’s rewarding to know that the combination of an ideal downtown Charlevoix location, attentive customer service, and inviting accommodations made your stay exceptional. We look forward to welcoming you back to Pointes North Inn and Northern Michigan Escapes for your next Northern Michigan adventure.

Olga, Thank you for giving us a review and for the feedback for other travelers. We aim to have the luxury of a boutique hotel with the subtle touches of home. Thank you for making Pointes North Inn your Northern Michigan escape! Take care! Matthew T. Smith General Manager - Pointes North Inn

We love to hear this, thank you Kelly! We hope to see you next season. Sincerely, The Staff at Northern Michigan Escapes

Thank you for your great review! We're so happy to hear that you enjoyed the convenient location. We’d love to welcome you back for another stay soon!

Thank you for your feedback. We're glad to hear you appreciated the cleanliness and enjoyed the perfect location. We understand your concerns about the dated unit and stained carpet and furniture, and we’re actively working on updates to improve the space. We hope to welcome you back in the future for an even better experience!

Thank you for your wonderful review! We're delighted to hear that you enjoyed the great location and found the condo quiet and spacious. Being right by the bridge in Charlevoix with easy walking access to shopping, restaurants, and the beach is definitely a bonus. We hope to welcome you back for another fantastic stay soon!

Thank you for your feedback! We're glad to hear you enjoyed the convenient location and were able to easily walk to town, the shops, restaurants, and the pier behind the property. It's great to know our staff was friendly and responsive during your stay. We’re sorry to hear your experience with the pool didn’t meet expectations. We do want to mention that the pool is heated to 82 degrees, though we understand it can sometimes feel cooler depending on the weather and time of day. We also appreciate your note about parking — it can be a little tight but we’re glad you found it manageable. Thank you for staying with us, and we appreciate your honest feedback to help us improve.

Thank you Anne! We love this 5 Star Review and we're so glad your fur baby enjoyed the stay as well. Sincerely, The Staff at Northern Michigan Escapes

Thank you for your thoughtful four-star review of Pointes North Inn, Suite 111. We’re glad to hear that your overall experience was positive and that you found the booking process and check-in instructions simple and easy to follow. Northern Michigan Escapes works hard to provide clear communication and smooth arrivals so guests can start enjoying their Charlevoix getaway without delay. It’s great to know that you enjoyed the property’s unbeatable downtown location and the screened-in patio—one of our most appreciated features. Guests love relaxing there after exploring downtown Charlevoix, watching the activity near the drawbridge, or enjoying the fresh Northern Michigan air. Pointes North Inn is steps from Round Lake, Bridge Street restaurants, boutique shops, and Lake Michigan’s beaches, making it one of the most convenient lodging options in the area. We appreciate your constructive feedback about the condo’s condition. Your comments regarding the bathroom doors, wall cracks, and flooring have been shared with our property management and maintenance teams for prompt attention. Our goal is to ensure that all suites are comfortable, well-maintained, and reflective of the high standards we strive to provide across all Northern Michigan Escapes properties. While each unit at Pointes North Inn is individually owned, our dedicated housekeeping, maintenance, and management staff work together to ensure that every guest enjoys a relaxing, clean, and welcoming environment. We’re committed to addressing any touch-ups or updates needed so future stays are even better. Thank you again for sharing your feedback and for recognizing both the strengths and opportunities for improvement. We’re delighted you enjoyed the location, ease of stay, and comfort of your suite, and we hope to welcome you back soon to experience ongoing enhancements at Pointes North Inn and all that downtown Charlevoix has to offer.

Thank you for taking the time to share your feedback regarding your recent stay at Pointes North Inn. While we’re glad to hear that you found our facilities and staff to be fine, we are truly sorry to learn that the individual unit you stayed in did not meet your expectations. At Northern Michigan Escapes, we take guest comfort, cleanliness, and satisfaction very seriously, and it’s disappointing to hear that this property fell short for you. As you mentioned, each of the condos at Pointes North Inn is individually owned and uniquely decorated. While our team professionally manages and maintains these units, there can be differences from one condo to another. We always aim to hold every property to the same high standard of cleanliness and care, and your experience with this particular unit does not reflect the quality we want to provide to our guests. We apologize sincerely that you encountered these issues and felt the need to seek accommodations elsewhere. Your comments have been shared with our property care and housekeeping teams so that this unit can be thoroughly reviewed and addressed immediately. Clean, well-kept, and inviting vacation rentals are central to our mission, and it is clear this condo did not meet those expectations during your stay. We will work closely with the owner of this unit to ensure improvements are made so that future guests do not encounter the same problems. We truly appreciate you recognizing our staff and facilities, as our team works very hard to create positive experiences for every guest. We also appreciate your candid comments about the condition of the unit, as honest feedback like this is invaluable in helping us improve and better serve our guests. We hope that you might consider giving Northern Michigan Escapes and Pointes North Inn another opportunity in the future. With a wide variety of units available—many recently updated and carefully maintained—we’re confident we can provide you with a vacation rental that reflects the beauty, charm, and cleanliness you expect when visiting downtown Charlevoix.

Thank you Ryan for your feedback. We appreciate your time in sending us a review and we hope to see you back soon! Sincerely, Northern Michigan Escapes

Hi Steve, Thank you for the 5-Star review. We are so glad you enjoyed your stay with us and hope to see you again in the future. Sincerely, NME

Dear Kristen, thank you for the review! We love that our four-legged friends enjoy our rooms as much as our two-legged ones. We hope to see you again! Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn

Thank you so much for your kind words! we are so glad that you enjoyed staying with us! we look forward to seeing you again! Thank you, Brandi McPherson General Manager Pointes North Inn

Daniel, thank you for your review and I'm sorry that there are not seat cushions on the outdoor furniture, I will bring this up to the owner of the unt so we can get these replaced. Keith Stark

Pamela, Thank you for the review and we are glad you had a great stay. Keith Stark

Hi Bill! Thank you for the 5-star review! It was very nice to have you and your wife visit us, we sure hope to see you again in the future! Sincerely, Pointes North Inn Management Team

Thank you for your wonderful review! We're so happy to hear that you found the space cozy and enjoyed the quiet, clean environment. It’s great that you’re already planning to bring your kids next time—there’s plenty of room for everyone! We’re glad you enjoyed the convenient location near downtown Charlevoix and hope you’ll get a chance to use the pool on your next visit. Looking forward to welcoming you and your family back soon!

Thank you so much for your wonderful review! We’re delighted to hear that you found the room cozy and well-furnished and that you enjoyed the screened-in porch for relaxing in the evenings. It’s great to know that our location made your stay convenient, with easy access to the beach and nearby restaurants like the Bridge Street Tap Room. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay!

Thank you Paul for your feedback and suggestions. We hope to see you back next year! Sincerely, Northern Michigan Escapes

Lindsey, Cleanliness is a priority and we strive to make sure each unit is clean for our guests. We appreciate your feedback. We have passed your comments onto the owner of that unit. Charlynn

Thank you for your thoughtful review! We're so glad to hear that the condo worked perfectly for you and your pet, and that you found the location convenient with the small dog grass area and friendly management. We're also happy to know you appreciated the welcome bag for your furry friend! We apologize for the condition of the bedroom carpeting and the chair in the living room. We appreciate your suggestion to update those areas, and we’ll certainly pass this feedback along to the owner for consideration. Thank you for sharing your experience, and we hope to welcome you back for another enjoyable stay in the future!