6/10 (普通)
Connie R.
2025 年 9 月 19 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
The property was nice. Good location. Beach was great. Pool was very nice. I didn’t realize that the bedroom was upstairs but we managed. Cozy but for the 2 of us it was nice. Limited view from balcony. The condo next door was power washing their parking deck so during the day it was terribly loud when sitting outside. (Nothing you could do about this). My problem began on Sunday when I tried to check in. I had received an email from you and it started off “this is every thing you need for your stay”. It told me about the parking, the pool, the beach, etc. What it didn’t give me was the entry code to the lock box on the door so I could get in. We arrived at the condo at 3pm hoping to get in early. We hung out until 4pm waiting on an email with the code. Starting at 5pm I called the onsite manager Austin to see if he had any contact. The text from VRbo said “if you have any questions contact the owner”. The only number I had gave me a recording “our business hours are Mon-Fri 8-5” I checked with the onsite security guard. He had a phone # for the unit but it was a non working number. I sent multiple texts. I checked my inbox after downloading the VRBO app. Nothing. After repeated attempts to contact someone I gave up and found me a hotel room at 8pm. The next morning someone finally answered me. She told me that I had received an email on Sept 4th with my door code. I checked my trash. I had 496 deleted messages but it only went back to Sept 7th. I did receive a 150 refund
Connie R.
2025 年 9 月に 4 泊滞在
