Let me first say, that I have rented houses on VRBO and HomeAway for over 10 years and have always relied on descriptions to be accurate. The description of this property was not.
The propery was advertised as having 3 bathrooms. When we arrived we found the 3rd bathroom to be located outside and not operable. There were 10 people in our party and I booked in Feb for a June event. I never would have booked this property had I known the property only had 2 bathrooms and not the 3 as advertised. I immediately called and was met with multiple excuses about the missing commode being cracked. I was, at no point, notified ahead of time about this. They were NOT proactive at all. It took 5 phone calls to get the bathroom up and running to a minimally operational condition.
I also had previously confirmed that the pool would be heated. All 10 of us wanted to use it and that was another important reason for renting this property. However, when we arrived the pool was cold and again I had to contact them to get them to fix it. It took 2 full days after repeated promises that the pool man was coming to fix it. We could only use it for a portion of the time we were there. The owner's son then spoke to me about a refund for the inconveniences, but in subsequent communications after we had left they retracted the offer.
There were also many other inconveniences that took time away from my enjoyment of my vacation to rectify their shortcomings and I was left feeling very frustrated (i.e. The house was listed to accommodate 10 people, yet only 7 silverware settings and plates were available; the paddle boards were missing; pool towels missing; 2 Murphy beds that we were going to use that had mice droppings in them, etc.).
In the end, we wished that the owners would have been more straightforward with their advertising and that they had honored their offer for a partial refund for all our time & energy & incoveniences. The poor advertising and lack of communication was disappointing. We had to complain just to get what was due us and that ruined our vacation.