ヘブンリー近くの豪華設備付き湖畔ヴィラ｜SS5

Thank you so much for your feedback of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Terry, thank you for your review! We're so glad you enjoyed your stay and appreciated the home and it's location. We appreciate your feedback about the Keurig. For future guests to note, we have a standard 12 cup drip coffee machine available to guests. Terry, we have shared your review with the owner for their consideration on adding a Keurig in addition to the maker already in the home. For future guests, we are available to help resolve any issues that you might have while you are in the home, just give us a call. It was a pleasure hosting you, and we’d love to welcome you back in the future!

Pervez, thank you for your feedback. We're glad to hear you enjoyed the property and had a great stay overall. Customer service is our top priority and we apologize for anything you encountered that wasn't to our high standards of guest care. We appreciate any specific additional feedback you may have so we can make improvements. We hope you enjoyed your time in beautiful South Lake Tahoe Pervez.

Richard, thank you for your great review! We appreciate all the kind words that are so helpful for future guests to know about your experience at our home. Thank you for your helpful feedback as well. Mattresses are tricky because what may be comfortable to one person might be uncomfortable to the next. However, we have shared your review with the owners for their consideration and have inspected all mattresses to make sure no replacements are needed. Thank you for staying with us Richard and we look forward to hosting you again in beautiful South Lake Tahoe!

Ken, thank you for your review! We're delighted to hear that you found the condo clean and well-maintained, with new furniture that exceeded your expectations. We're thrilled that Dan, our on-site manager, provided excellent service during your stay and we're glad you enjoyed the unforgettable views of the lake and mountains. We're sorry to hear you had issues with the fireplace turning on fully - for any future stays please feel free to reach out to us if you are having any issues at the home and we will help troubleshoot. We hope to welcome you back soon for another fantastic stay in Tahoe soon Ken!

Deberah, thank you for your positive feedback on the location, furnishings, cleanliness, and beautiful views of our home. We appreciate your feedback as well. We have taken inventory of the kitchen and replaced utensils needed for future guests. We will inspect the location of the microwave and move if necessary. Lastly, we apologize for any inconvenience caused by our early check-in policy. We had our teams inside the home the day of your check in for maintenance and deep cleaning. For future guests to note - our check-in and check-out times are strict, because unlike a hotel, it takes a significant amount of time to properly clean and inspect a full home/conduct any maintenance needed to remove all traces of the previous guest. Our check in/check out times are posted on the homes listing page so you can review them before you book. Your insights are valuable Deberah, and we hope you enjoyed your time in beautiful South Lake Tahoe with friends and family over the holidays. Thank you for choosing RnR Vacation Rentals for your stay.

Thank you Matthew for your detailed feedback about our home! We agree that the location of Sierra Shores in South Lake Tahoe is amazing! For future guests to note, the Sierra Shores community consists of two units per building, so you will be sharing walls with other guests. We provide a full set of bath, hand and washcloths, plus 2 beach towels for every bedroom. We do encourage guests to use the laundry in the home if you would like to refresh your towels. We inspect the home before each guests arrival to make sure everything is accounted for, however - if amenities such as towels or pillows are missing, our team is also available 24/7 to assist with anything as needed. We hope to welcome you back to South Lake Tahoe again soon Matthew!

Christina, thank you for your detailed and helpful review! We're glad to hear that you enjoyed the stunning views and were very satisfied with your stay at Sierra Shores. We apologize that a spatula and hangers were missing - thank you for letting us know. For future guests to note, please give us a call if you are having any issues or standard items missing in the home and we will help right away - we have restocked these items for future guests. We’ve shared your review with the owners for their consideration on making washer/dryer updates. We maintain a very high standard of cleanliness and apologize that you came across some items that were not to your satisfaction. We have notified our cleaning staff to make sure to address this. We're pleased that despite these minor issues, our team was accommodating and responsive to your needs. We appreciate your understanding and hope to welcome you back for another lovely stay with us in beautiful South Lake Tahoe!