2 BRビーチフロントコンドーズ、ソスアの見事な景色

Thanks for the feedback and glad to hear that you enjoyed your stay. I will conduct an inspection to ensure that even minor items are taken care of.

I am very glad to hear that you had a great stay. I look forward to having you as a guest on your next trip to Sosua.

Of all of the condo reviews I’ve received, this one stands alone. Not simply because of its numerous misrepresentations, but most of all due to its level of dishonesty and exaggeration as indicated below. As is customary, a cleaning crew cleaned the condo prior to the customers’ December 23, 2017, check-in. And, notably, the customers had no complaints at all about the condo’s condition at the time of their check-in despite being given a thorough tour of the premises by the on-site property manager. Later that night and the next morning they requested additional cleaning services, a new coffee pot, and bed sheets which were promptly accommodated. On December 24, 2017, the on-site property manager ensured the customers were satisfied with the accommodations and relayed as much to me. Despite now claiming that the condo was not “livable”, the customers nonetheless stayed in the property for another five days without any complaints or problems. Then on December 30, 2017, they complained for the first time of the alleged mold on my custom-made living room curtains. At the customers’ request, the curtains were promptly removed. However, no evidence of mold was ever discovered, nor has there ever been any mold in my condo. At this point my suspicions were raised since so much time had elapsed since the initial minor issues were remedied. And, sure enough the customers then hinted that they wanted a refund but did not request to leave my ocean front condo. Indeed, they stayed in it for yet another week though they now claim they somehow jeopardized their health in doing so. I find it hard to believe that a reasonable person claiming to need “antibiotic[s]” due to alleged “mold” would voluntarily stay in such an environment for two weeks without raising the issue to the owner of the property whose contact information was made readily available and who would have taken every step possible to remedy the situation. I made every effort to address all issues raised by the customers during their 14-night stay. It appears that a laundry list of minor issues has been exaggerated here in a way that is not appropriate or reasonable.

Thanks for your review. There are a number of areas where I would like to clarify the events that occurred and everything that I did to address them. To title your review as “Flooded, assaulted and molded” is an unfair description. There were no assaults that occurred in or on the grounds of my condo. Regarding your elderly father being robbed in the town of Sosua, I certainly offer my most sincere apology, as I have never had a renter report any problems of this sort during a visit to Sosua nor have I ever experience any crime during my stays in Sosua. I wish you had contacted me when this occurred as I have a substantial number of resources in Sosua who may have been able to assist you with the local authorities. While, I cannot control what occurs outside of the property grounds, I would have done my best to help you, as the well being of my rental customers as well as those of other property owners is of paramount importance to us all. My advice when traveling to any foreign country is to use the same judgment and situational awareness that you would apply to any urban area in the U.S. to mitigate these types of risks. I acknowledge that the hot water heater malfunctioned over night during your stay at 4:30am and was the sole cause of any water on the floor. To refer to water from the hot water heater malfunction a flood, exaggerates the true circumstances, as there was never a risk of flooding due to the drains installed in floors. A problem like this is something no property owner can predict. All we can do is respond quickly when we are notified of a problem and I believe that I did respond as quickly as possible once I was alerted to the issue. Please note that I was not notified of the problem with the water heater until approximately 2 hours after the problem started, at approximately 6:30am, via email. If I had been notified about the water heater problem when it occurred, via phone call, as would have been appropriate in this case, I could have assisted in getting the water cutoff immediately and requesting assistance from my local resources in Sosua. When notified about your concern about the A/C units, I promptly requested that my property manager visit the condo when you were present so that he could directly inspect any issues affecting proper functioning of the A/C units. After this inspection occurred I was informed that everything was fine. I did not receive any further feedback from you that this was not the case.