Near The Village | Hot Tub + Games | Sleeps 11

Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the house, its great location, and the provided amenities during your stay at Big Bear Vacations. Your satisfaction is our priority, and we would be delighted to welcome you back for another memorable experience in the future.

Thank you for taking the time to share your experience — we’re genuinely sorry your stay fell so far below expectations. The issues you encountered, especially regarding cleanliness and safety, are absolutely unacceptable and not reflective of the standard we strive to maintain. We understand your frustration, especially given the condition of the home upon arrival and the repeated but insufficient attempts to resolve the concerns. Referring to these serious matters as mere "inconveniences" was insensitive, and we regret that your concerns weren’t handled with the urgency and care they deserved. We truly value your feedback and are addressing these issues internally to ensure no guest has a similar experience in the future.

Thank you for taking the time to share your rating. We are very sorry to see that your stay did not meet expectations, as our goal is always to provide a comfortable and seamless experience for our guests. We take ratings like this seriously, and we would appreciate the opportunity to learn more about what went wrong so our team can address it. Please feel free to reach out to our team directly so we can look into this for you.