For the past 8 years we have rented a house for Thanksgiving to share with our children and grandchildren, totaling 15. Finding Eagle Creek Resort in Ruidoso, New Mexico on VRBO seemed like the perfect fit. Upon arriving we were excited to see a separate building which was a game room with a pool table, ping pong table, and a foosball game. The main house was lovely and the only drawback was there was only 1 bathroom on the main floor for 8 people to share, and this also had to serve as the guest bathroom for company and had the laundry room access through this bathroom. There was also a separate guest quarters with 2 bedrooms, 2 bathrooms, a kitchen, and living room. The property outside was large with a hot tub, putting green, and an area to play horseshoes. Sadly though we started having problems the first night. There was a strong gas smell coming from somewhere outside. Then the upstairs heater didn't go on all night so the 4 adults and 2 year old child were freezing. The parents were up most of the night trying to keep their child warm! In the morning we called property management. They were very nice and sent out their also very nice maintenance man. He couldn't fix the heater nor the gas smell and said someone else would come. The heating man came and showed us the thermostat for the heater which was behind a door in the master (the thermostat in the hallway was just for a/c). The propane man came and closed the latch/cover he'd forgotten to close a couple of days earlier. We thought all was well but because the heater is an older system set up along the baseboards, every time it turned on-every 20 minutes, there was a large shaking/rattling of metal in the Master that could be heard throughout the house so sleep was not to be had the second night! As it was a holiday, we didn't call management. We "solved" the heat problem by having the 2 year old go to her other grandparents house-in Ruidoso-and the 4 adults put on socks and layers of clothes,and turned off the heater. Furthermore, there was no hot water in the second bath upstairs-and never had any the entire visit,so those 2 adults had to use the shower in the master and the other 2 bathrooms had only lukewarm water. We called to report this but were told to let 2 people shower, wait 30 minutes, and have 2 more shower, etc as it was probably the water heater that couldn't provide enough hot water for 12 people. I called to express our dissatisfaction and we were given a 10% refund.