DFW空港、すべてのスポーツ会場、ショッピングの近く

Thank you Erika for your review. All of our 5 star reviews have been outstanding which consistently confirms our commitment to making everyone's stay pleasant & memorable with all of the amenities that we offer. However, I feel that I even went beyond that for you & your guests by agreeing to meet you at the property for a unusual very late arrival (10:00 pm) to familiarize you with the property and answer any questions you may have. I continued to wait for you until you actually arrived after midnight. I feel that, along with all that we offer, is also a 5 star performance. Thank you for your review; I look forward to your next stay with us when you return to Texas.

As every homeowner knows, all mechanicals in a home will eventually breakdown and fail; it's just a question of when. Unfortunately, something happened on this guest's watch but, it certainly was not a "major water issue" as the guest suggests. The guest reported a discoloration in the hot water and once I was notified, the hot water lines and hot water tank was flushed and hot water was restored within 1 hour. The good news for me is that a discoloration in the water is one of the first signs that a water heater is beginning to fail and this was a greatly appreciated warning sign that the water heater needed to be replaced before it actually did break and cause major water damage. We are not even 2 weeks past the guest's stay and the water heater has already been replaced. The 100 5-star reviews on all of my properties speaks volumes about the attention provided to ensure a high standard. This review is a "one off" on a situation that could not have been predicted yet was attended to immediately so as not to inconvenience the guest. It is unfortunate that this guest reacted so inappropriately yet maintains in the review that the property was "Spacious and Beautiful." Because of how the guest handled this situation and the poor communication, I would not welcome this guest back and offer caution to future hosts.

I am glad that you enjoyed your stay and thank you for your feedback. After 8 years of 5 star reviews, we take pride in our properties to deliver a clean & comfortable experience for all guests. The minor, cosmetic repair of damage from a prior guest has been addressed. Thank you and I hope to see you on your next trip to the area.