4/10 (不満)
ANGELA G.
2025 年 4 月 16 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Cape coral
House was beautiful and very clean, however we had no access to the garage. Which we didn’t know until arrival. Had spa set on a timer for only 3 hours in the evening. So we had no access throughout the day. When it would finally come on the evening it was so hot you couldn’t get in it. Contacted Roelens Management Company and property manager several times throughout the week. They said they would fix it and never did. Finally the pool guy came 2 days prior to departure and fixed it. He said it was set to 104 degrees. There were no life vests for the kayaks, they said they had to order them. They didn’t arrive until 3 days before departure. Also no cleaning products for dishes or countertops. No trash bags or paper towels. Propane tank for grill was almost empty so we only had access to grill a couple of times. Otherwise had to provide propane ourselves. Wouldn’t rent from Roelens again.
ANGELA G.
2025 年 3 月に 7 泊滞在
