宿泊者限定の口コミ
2/10 (非常に不満)
Ian B.
2022 年 10 月 15 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Abysmal. Disgusting. To be avoided. Property not as described. Filthy from top to bottom.
As promised, the owner, Mr Praveen Jeetun, met us at the property for an orientation. Before the end of the “tour” I let him know that I was shocked and disappointed with the poor condition of the house. I referred to the musty smell and numerous examples of grave deficiencies in cleanliness and the overall state of repair. He was oblivious. He flatly refused to answer my requests for a refund stating that “You bought it - you got it”. Nice! We elected to book hotel rooms (for 9 of us) at the local Travelodge. The property is not as described by Mr Jeetun in the VRBO listing:
Firstly: We were expecting to find 6 king-sized beds. For us, this was a major selling feature. A standard king bed measures 74” wide. Actual measurements ranged between 60” and 66” wide. Zero king beds! Back garden & patio too dirty & heavily overgrown with weeds to be of any use.
Secondly: “Great efforts are made to maintain high standards of cleaning”. Couldn’t be farther from the truth! You might expect a Victorian era house would come with squeaky floors and creaky stairs - no problem. But, when the entire place is encased in Victorian era dust, dirt, and grime - all of it in plain view - not OK. To summarize: dust & dirt in pretty much every corner, fecal matter (small animal) on a window sill, bathroom ceiling vents almost completed plugged with grimey lint, mold / mildew in showers, filthy wall switches, splatter of food (?) on radiator in kitchen, well established layer of grime on front & side panels of refrigerator, interior of refrigerator worse - filthy & stained, filthy lamp shades, couches covered with multiple blankets - both the blankets & the underlying couches were dusty, stained, and filthy, ironing board is stained & dirty, numerous mattress covers on our bed (6) - we were to nervous to check actual condition of the mattress, spider webs (along with their residents) and very well developed cobwebs throughout the house (including across the artwork in the family room, dead bug smeared onto door frame, dusty / musty odour throughout. There is zero evidence that a professional cleaning service has EVER been in this place. With respect to the ubiquity of filth and grime in this house, the request to remove our shoes seemed hilariously unnecessary.
Thirdly: The house is in a state that could be described as gravely deficient. I don’t have space to adequately describe.
I have fully documented (photos & video) - I have all the evidence.
2022 年 9 月に 5 泊滞在