Stunning Sea View Apt på vollene i Gamlebyen i Antibes

Bonjour Michael, Abier and children, Thank you for taking the time to share your experience…we are sorry you were surprised at our request to compensate our apartment for the repairs & damages and that you were upset that we rated you a 1* and told VRBO we would not welcome you back. Unlike other rating platforms, VRBO shared our rating of you, with you before you rated theapartment…so we have been expecting this “poor” review. Since we got complaints from our neighbours about your behaviours while staying in our apartment, and you caused damage, we felt compelled to share our experience with other VRBO hosts because you were new to the platform and didn’t have any ratings and we felt it only fair to compensate us on the extra costs you caused us. We are not going to ask VRBO to remove your comments so that other future guests have confidence that all the other 5 star reviews are indeed real… It was very rare for a guest not to understand how to properly use the washer/dryer machine after our clear instructions…the 3 other sets of guests after your visit properly used the clothes washing/drying machine…but we have recently installed a top-of-the-line AEG machine that is built better so guests in the future don’t suffer the frustrations of breaking the machine door with misuse. Despite the 2 broken washing machine door instances that each required a repair, the hole in the wall, the stained wall in the bathroom, the ruined bath and kitchen towels, the misplaced items, broken cup, broken binocular strap and excessive clean up after your stay, you didn’t have to actually pay anything extra after your departure because we refunded you since you complained about it…it was the first time we’ve ever even held someone accountable in 10 years so we didn’t know the VRBO protocol. We found it easier to refund you back your damage deposit than to find all the invoices for the damage you caused and therefore you did not have to pay anything. Additionally, we were glad you were able to enter the apartment earlier than the expected check-in time and stay cool in the July heat, but it was not ideal two workers (who showed up late) were in the bedroom for two hours…we remain very sorry for that and glad you were happy with a refund of ½ night’s stay for this unfortunate late check-in…it is important for us to present an apartment that is perfect and it’s important our guests feel compensated if we do not live up to expectations. Regards, Jonathan & Judy. PS, we have donated all 4 bath towels that you stained to a dog charity…they are unacceptable for our future guests despite the professional cleaner trying to get rid of the stains…then us trying for 2 days soaking them in bleach. (This attempt to fix your damage is why we delayed in asking for some of your security damage deposit.) The mouldy beach towel however, obviously, had to be thrown away for hygiene reasons. The dogs thank you…and we thank you for proving all our other amazing reviews are real. And PPS, the check out did not go smoothly in our opinion. You didn't tell us you broke the washing machine door for a second time, so that needed to be quickly resolved for the incoming guest. And we noticed the 2 USB charging blocks were missing … your wife and son had to retrieve them out of their luggage…