My family and I have been renting a property at Ambassador Villas for a week during the summer for 8 years. We've always had a great experience. However, this time, we would have been better off checking into a Motel 6 with a kitchenette. Upon arrival we were told we would receive a text letting us know when the property was "safe" to enter. We waited an hour and a half for that text, so expected to enter to a clean home. We were hesitant to even take our yearly trip in the middle of a pandemic, but trusted that our safety and wellness would be of the utmost importance. We were greeted by a filthy kitchen. None of the appliances had been cleaned, the surfaces were disgusting and walking barefoot was out of the question. We were unable to store cleaning supplies under the kitchen sink because there's standing water. One of refrigerators leaked water as well, and there were random cereal boxes and drink cans hiding everywhere. The first floor bathroom has black mold. Yes, black mold. We contacted management on Monday to let them know a television was missing from the first floor, and no one sent a television. In every bedroom, there was random junk crammed under the beds, and the dust is so thick above the valances and on the walls, you need a shop vac to remove it. There was a strip over the toilets letting us know they had been, "cleaned" so it's not as if they just mistakenly forgot our unit. I've felt safer about the cleanliness of the bathroom during hour three of a Metallica concert. The washing machine was gunked with fabric softener, and the dryer vent was clogged. A few of the sinks just growl when you turn them on. Even under normal circumstances all of these things are unacceptable. In the middle of a health crisis, it's irresponsible at best. We should not have had to spend our first day cleaning A LUXURY UNIT. As a family choosing to social distance with only short trips to the grocery store, and visits to the water during non peak times, I am so disappointed!