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Grand Sapphire

Luxury hotel with full-service spa and steam room

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Photo gallery for Grand Sapphire

Lobby
Bathroom
Bathroom
Spa treatment
Bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Dostyk avenue, 32, 32, Almaty, AMY, 050010
  • Panfilov Park
    ‪8 min walk‬
  • Zenkov Cathedral
    ‪16 min walk‬
  • Almaty Opera House
    ‪17 min walk‬
  • Almaty (ALA-Almaty Intl.)
    ‪30 min drive‬

Rooms & beds

Spaces

Number of living rooms

View all photos for Suite

Room

Suite

  • 46 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Room, City View, Executive Level

Room

Deluxe Room, City View, Executive Level

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Penthouse

Room

Penthouse

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room

Room

Superior Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room, Mountain View, Executive Level

Room

Family Room, Mountain View, Executive Level

  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double Room

Room

Standard Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

Room

Standard Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Single Room

Room

Superior Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

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About the area

Almaty

Located in Almaty, Grand Sapphire is in the business district. Almaty Opera House and National Museum of Kazakhstan are cultural highlights, and some of the area's notable landmarks include Zenkov Cathedral and Almaty Tower. Looking to enjoy an event or a match? See what's going on at Almaty Central Stadium or Medeo.

What's nearby

  • Panfilov Park - 8 min walk - 0.7 km
  • Zenkov Cathedral - 16 min walk - 1.3 km
  • Almaty Opera House - 17 min walk - 1.5 km
  • National Museum of Kazakhstan - 3 min drive - 2.8 km
  • Almaty Tower - 8 min drive - 5.8 km

Getting around

  • Almaty Station - 12 min drive
  • Almaly - 14 min walk
  • Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

  • ‪William Lawson's 13 - ‬2 min walk
  • ‪Beefeater - ‬5 min walk
  • ‪Pinch - ‬8 min walk
  • ‪Agosto - ‬10 min walk
  • ‪Пацацина - ‬6 min walk

About this property

Grand Sapphire

Luxury hotel with full-service spa and steam room
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Other amenities include a steam room, massage/treatment rooms and a business centre.
Grand Sapphire offers 50 air-conditioned accommodations with minibars and a safe. LED televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

LUXCOSMED has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

Languages

English, German, Russian

Amenities

Spa
Free WiFi
Restaurant
Air conditioning
Parking available
Business services

House Rules

Check in after 2 PM
Minimum age to rent: 18
Check out before noon
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

Optional extras

  • Airport shuttle fee: KZT 5000 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Frequently asked questions

Is Grand Sapphire pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Grand Sapphire?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Grand Sapphire?

Checkout is at noon.

Does Grand Sapphire provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 5000 per vehicle applies.

Where is Grand Sapphire located?

Located in Medeu District, this luxury hotel is within 1 mi (2 km) of Zenkov Cathedral and Almaty Opera House. Almaty Zoo and National Museum of Kazakhstan are also within 2 mi (3 km). Almaly is 14 minutes by foot.

Grand Sapphire Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 8 out of 23 reviews
Rating 8 - Good. 11 out of 23 reviews
Rating 6 - Okay. 3 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service

Disappointed

We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
Stayed 2 nights in Jun 2023

8/10 Good

Pradip Kumar

Stayed 4 nights in May 2023

10/10 Excellent

MAXIM

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Clean, kind reception
Stayed 1 night in Jan 2021

10/10 Excellent

Baofeng

Stayed 1 night in Dec 2020

4/10 Poor

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Somebody smoked throughout all my stay

In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Stayed 3 nights in Oct 2019

6/10 Okay

Jan Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint rum - men busstrafik

Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

8/10 Good

Simen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

8/10 Good

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed.
Stayed 1 night in Jul 2019

8/10 Good

Bolat

Liked: Room comfort

Слабый отель в отличном районе

Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
Stayed 4 nights in Mar 2019

10/10 Excellent

TB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
荷物預かりなど対応が親切だった。
Stayed 1 night in Nov 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two weeks in the Grand Sapphire

Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
Stayed 7 nights in Jul 2018

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Гостепреимный Алма атинский отель

Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
Stayed 1 night in Feb 2018

8/10 Good

Alexandr

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities

Average hotel in a good location

My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
Stayed 3 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel meraviglioso
Stayed 1 night in Nov 2017