4/10 (不満)
Jimmy
2025 年 10 月 2 日
気になった点 : 清潔度、客室の快適度、コミュニケーション
The room had a mildew smell and the second bedroom bathroom smelled like sewer. If my native sister did not call the property owner, they would have never contacted me to tell me about it. Because my sister called about getting an additional rental for additional guests, that's when the property owner informed us about the condition of the booking. The owner pleaded to have us stay one night while they transfer us to a different unit. The new unit had a sewer smell in one room, the second room toilet makes a huge noise when flushing, and the third room had windows that could not close. There was construction going on 24/7, which the owner can not control, but the fact that windows won't close did not help us shut out the noise.
The lack of communication until my native speaking sister called was disappointing. Had she never called, would the owner have contacted me about the condition of the unit? I think not, since it was the day of check in when the owner brought it up with my sister.
I'm not sure I would stay here again unless there was significant improvements or some type of reimbursement or concession. This place was going to be my go-to long term when I visit Vietnam, but it has less to be desired now and I will probably start looking elsewhere.
Jimmy
2025 年 9 月に 4 泊滞在