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Resorts World Genting - First World Hotel

Family-friendly hotel with 2 restaurants connected to the convention center in Genting Highlands

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Property grounds
Exterior
Dining
Lobby
Bathroom

Reviews

6.4 out of 10
1 bathroom

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

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Genting Highlands, 69000 Genting Highlands, Genting Highlands, Pahang, 69000
  • Place, First World Plaza
    ‪1 min walk‬
  • Place, Skytropolis Indoor Theme Park
    ‪1 min walk‬
  • Place, Genting SkyWorlds Theme Park
    ‪7 min walk‬
  • Airport, Subang (SZB-Sultan Abdul Aziz Shah)
    ‪62 min drive‬

Rooms & beds

-1 bedrooms

1 bathroom

Price is avg per night

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About the neighborhood

Genting Highlands

Located in Genting Highlands, Resorts World Genting - First World Hotel is connected to a shopping center. Arena of Stars and Orang Asli Museum are cultural highlights, and some of the area's attractions include Genting SkyWorlds Theme Park and Skytropolis Indoor Theme Park. Traveling with kids? Consider Snow World and Sky Venture Wind Tunnel.

What's nearby

  • First World Plaza - 1 min walk - 0.0 km
  • Skytropolis Indoor Theme Park - 1 min walk - 0.0 km
  • SkyAvenue - 1 min walk - 0.0 km
  • Arena of Stars - 3 min walk - 0.3 km
  • Genting SkyWorlds Theme Park - 7 min walk - 0.6 km

Getting around

  • Batang Kali Station - 46 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 80 min drive

Restaurants

  • ‪Five Guys - ‬3 min walk
  • ‪Burger & Lobster - ‬3 min walk
  • ‪Steam Era - ‬4 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Tampopo Delicieux - ‬3 min walk

About this property

Resorts World Genting - First World Hotel

Family-friendly hotel with 2 restaurants connected to the convention center in Genting Highlands
This smoke-free hotel features 2 restaurants, a full-service spa, and a casino. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe are onsite.
Resorts World Genting - First World Hotel offers 6083 accommodations with complimentary toiletries. Televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments, and manicures and pedicures.
Our prices include all fees. No hidden fees.

Amenities

Restaurant
Laundry
Spa
Gym
Breakfast available
24/7 front desk

House Rules

Check in after 3 PM
Minimum age to rent: 18
Check out before 11 AM
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 35.00 for adults and MYR 17.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a fee for luggage delivery or collection services by the bell counter.
Please note that guests are automatically assigned a room type based on the room category booked. Should guests have special request or would like to change room types, a surcharge of MYR 5 is applicable for each request at the Express Self Service Kiosk. An additional surcharge of MYR 15 will be imposed for check-in at the front office counter for customers who are eligible for the Express Self Service Kiosk.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Resorts World Genting - First World Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Resorts World Genting - First World Hotel?

Check-in begins at 3 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Resorts World Genting - First World Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Resorts World Genting - First World Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Resorts World Genting - First World Hotel located?

This family-friendly Genting Highlands hotel is located in the entertainment district, within a 10-minute walk of First World Plaza and Genting SkyWorlds Theme Park. Skytropolis Indoor Theme Park and Snow World are just steps away.

Resorts World Genting - First World Hotel Reviews

Reviews

6.4
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labeled.
Learn moreOpens in a new window
Rating 10 - Excellent. 141 out of 1000 reviews
Rating 8 - Good. 309 out of 1000 reviews
Rating 6 - Okay. 274 out of 1000 reviews
Rating 4 - Poor. 151 out of 1000 reviews
Rating 2 - Terrible. 125 out of 1000 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohd Nobli

Liked: Staff & service
So far so good..
Stayed 1 night in Nov 2022

6/10 Okay

KAREN

Liked: Staff & service, room comfort
Acceptable in cleanliness. A pity that not man out door activities.
Stayed 2 nights in Nov 2022

6/10 Okay

Kim tim

Disliked: Staff & service
Check in take longer time. However, check out is very fast and convenient
Stayed 2 nights in Aug 2022

8/10 Good

Warren

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Feb 2023

10/10 Excellent

Kel Vin

Liked: Staff & service, amenities
Should improve or check in SOPs
Stayed 1 night in Mar 2023

4/10 Poor

Theresa

Disliked: Cleanliness, property conditions & facilities
The room that we stayed is very dirty. The curtain, bathroom and wall is very dirty. Not a chair or a table inside the room. So inconvenient.
Stayed 3 nights in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid This Hotel if Possible

This was a regrettable stay. Check in was long, and we were asked to pay a check-in fee (really? it's not on the list of fees). The room was dated and bad. Overall, stay far away.
Stayed 2 nights in Dec 2022

4/10 Poor

Esther

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Looks old

Room looks kinda old n run down. Lower levels hav no reception. Tower 1 n 2 has no WiFi access
Stayed 5 nights in Nov 2022

10/10 Excellent

Setiawan

Disliked: Cleanliness

Slow like snail

Not good at service. The room not prepare to be clean. Hotel room is look like motel. Check out is fast but check in is very slow must wait 3 hours to get a room .
Stayed 3 nights in Jun 2023

4/10 Poor

Loo

Disliked: Cleanliness, property conditions & facilities
This time round very dirty ,fridge also dont have
Stayed 2 nights in Aug 2022

2/10 Terrible

Fiona

Disliked: Cleanliness, property conditions & facilities, room comfort

Nowhere near First World

This is by far the lousiest hotel stay. It’s worse than budget hotel. Bedsheets were dirty with stains and foul smell, curtains and windows were mouldy, locker was not working and sink was dirty. I’m totally disgusted by the standard. What’s the point of having many rooms but unable to maintain them properly?
Bedsheet with stain
Mouldy curtains
Mouldy curtains
Window with algae
Stayed 5 nights in Jun 2023

2/10 Terrible

Logespary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested queen bed when make booking,when go to hotel to check in staff say no queen bed available, i have made full payment prior to my booking 2days earlier then my booking date only to find tat my room was not available! And they just give 2 single bed without any explanation. The room not cleaned at all ,discusting! Will never ever going to book tis place anymore
Stayed 1 night in Nov 2022

8/10 Good

CLEMENT

Liked: Cleanliness, property conditions & facilities, room comfort

IT TOOK 2 HOURS to check-in

l was REALLY AMAZED that it took us 2 hours to check-in to 4 rooms. I self-check-in from the machine / kiosk for my complimentary room very fastly for about 10 minutes. Then, l checked in for the other 3 rooms for my friends and there was no way that l could do with the kiosk / machine. l was told to queue for the OTC or xxxx machine which was not helping at all . THEN l asked staff to help, 2 staff spent their best and very hard effort for about 1 and half hours, but could not retrieve my 3 paid rooms via the Hotel.com........... Until 2 hours later, the OTC or XXX kiosk could get me all the code numbers for us to go to the self-checkin kiosk by ourselves. After round and rounds and rounds, again l could not made it. l had to ask another 2 staff to assist, then we could settle the check-in problems. ALL 6 of us WERE SO FRASTRATED with the check-in procedures and system.
Stayed 2 nights in Apr 2023

6/10 Okay

CH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not so clean and getting older. But it is a best choice for Genting Highlands trip if you are looking for budget cost.
Stayed 1 night in Dec 2023

6/10 Okay

Whuang

Trip

Room size is very small and basic accessory limited. Overall location & foods easy asceses.
Stayed 4 nights in Jun 2023

6/10 Okay

Vincent

Liked: Cleanliness
Take long time to check in
Stayed 1 night in Jun 2023

2/10 Terrible

WeiKuen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in takes more than 1 hours and our request for a queen bed and Mountain View was not accepted. No toilet amenities available and the room looks dirty
Stayed 1 night in Apr 2023

4/10 Poor

Deborah

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
location is good
Stayed 2 nights in Mar 2023

4/10 Poor

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
Convenient, dirty, floor contain left over bread when check in. Dusty floor, toilet water flush spoilt.
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Under average hotel

Poor/choatic check-in system, thin pillows,entire level under renovation,wet painted. Was given tower 3, very long walk to action areas.
Stayed 2 nights in Mar 2023

6/10 Okay

Albert

Liked: Staff & service
Nothing to shout about, very basic room. Tiny TV. Everything is old
Stayed 3 nights in Feb 2023

8/10 Good

Nurul

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to themepark
Stayed 1 night in Feb 2023

6/10 Okay

Fusayoshi

Liked: Amenities
天気に恵まれず最悪 温かいものを飲みたいので電気ケトルを置いて欲しい
Stayed 5 nights in Feb 2023

8/10 Good

Komala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Feb 2023

8/10 Good

Maung Kyaw

Liked: Cleanliness, staff & service, amenities
Pillow are poor condition
Stayed 3 nights in Feb 2023