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The Robertson Kuala Lumpur

Family-friendly aparthotel connected to a shopping centre in Kuala Lumpur with free parking

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Photo gallery for The Robertson Kuala Lumpur

Outdoor pool
Living area
Living area
Gym
Room

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Pool
  • Washer
  • Outdoor space
  • Kitchen
  • Gym

Explore the area

Map
No 2, Jalan Robertson, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50150
  • Petaling Street
    ‪12 min walk‬
  • Pavilion Kuala Lumpur
    ‪16 min walk‬
  • Petronas Twin Towers
    ‪4 min drive‬
  • Subang (SZB-Sultan Abdul Aziz Shah)
    ‪34 min drive‬

Choose your unit

View all photos for Premier Suite, 1 Queen Bed, Non Smoking

Living area

Premier Suite, 1 Queen Bed, Non Smoking

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Bedrooms, Non Smoking

Living area

Deluxe Suite, 2 Bedrooms, Non Smoking

  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Royal Suite, 3 Bedrooms, Non Smoking

Room

Royal Suite, 3 Bedrooms, Non Smoking

  • 70 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking

Living area

Executive Suite, Multiple Beds, Non Smoking

  • 70 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier Suite, 2 Queen Beds, Non Smoking

Living area

Premier Suite, 2 Queen Beds, Non Smoking

  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the area

Kuala Lumpur

Located in Bukit Bintang neighbourhood, The Robertson Kuala Lumpur is connected to a shopping centre. Merdeka Square and Batu Caves are notable landmarks, and travellers looking to shop may want to visit Petaling Street and Pavilion Kuala Lumpur. Looking to enjoy an event or a match while in town? See what's going on at Bukit Jalil National Stadium.

What's nearby

  • Petaling Street - 12 min walk - 1.1 km
  • Berjaya Times Square - 14 min walk - 1.1 km
  • Pavilion Kuala Lumpur - 16 min walk - 1.4 km
  • Merdeka Square - 18 min walk - 1.6 km
  • Petronas Twin Towers - 4 min drive - 3.5 km

Getting around

  • Imbi Station - 13 min walk
  • Kuala Lumpur Masjid Jamek Station - 14 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive

Restaurants

  • ‪Jamaica Blue Fine Coffees - ‬1 min walk
  • ‪Garden Terrace Cafe - ‬3 min walk
  • ‪May King Restaurant MKP Lum Mee - ‬2 min walk
  • ‪Vcr - ‬5 min walk
  • ‪8Haus 八號 - ‬6 min walk

About this property

The Robertson Kuala Lumpur

Family-friendly aparthotel connected to a shopping centre in Kuala Lumpur with free parking
Along with an outdoor pool, this aparthotel has a restaurant and a fitness centre. Self parking is free. Additionally, a sauna, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a washing machine and a dining area, and other amenities include free WiFi and a sitting area.
The Robertson Kuala Lumpur offers 90 air-conditioned accommodations with complimentary slippers and a hairdryer. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3.5-star aparthotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. 42-inch flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Washer
Parking included
Free WiFi
Restaurant

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 2:00 AM
The check-in location differs from the property location; go to: [The Robertson Residence South Tower’s lobby]
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 150 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned

We should mention

Pool access available from 9:00 AM to 5:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Robertson Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM to 5:00 PM.

Is The Robertson Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Robertson Kuala Lumpur?

Self-parking is free at this property.

What time is check-in at The Robertson Kuala Lumpur?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at The Robertson Kuala Lumpur?

Checkout is at 11:00 AM.

Does The Robertson Kuala Lumpur provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Robertson Kuala Lumpur located?

This family-friendly Kuala Lumpur aparthotel is located in a shopping district, within 1 mi (2 km) of Petaling Street, Pavilion Kuala Lumpur and Merdeka Square. Petronas Twin Towers and Malaysian Houses of Parliament are also within 3 mi (5 km). Imbi Station is 13 minutes by foot and Bukit Bintang Station is 13 minutes.

The Robertson Kuala Lumpur Reviews

Reviews

7.2

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 24 out of 66 reviews
Rating 8 - Good. 15 out of 66 reviews
Rating 6 - Okay. 11 out of 66 reviews
Rating 4 - Poor. 6 out of 66 reviews
Rating 2 - Terrible. 10 out of 66 reviews

6.8/10

Cleanliness

10/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

7.4/10

Communication

Reviews

4/10 Poor

Sabrina

Liked: Cleanliness, communication
Disliked: Property conditions & facilities
My dad who’s fairly fit, sat down on a chair in the apartment and it gave way, hurting his back. We checked the other chairs and turns out a lot of the screws were loose. The shower pipe was also leaking. Otherwise, it would have been a good stay.
Stayed 3 nights in Sep 2023

8/10 Good

Lily

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Nov 2023

2/10 Terrible

Jason

Disliked: Cleanliness

Unsatisfactory Stay

The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
Stayed 3 nights in Mar 2023

10/10 Excellent

Aziana Binte

Stayed 4 nights in Nov 2022

6/10 Okay

wan

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Easy to locate. Check in was a breeze.Cleanliness was disappointing. Very Dusty and musky smell. Food crumbs found on dining chairs. Toilet smell of urine with blood stain on toilet bowl. Toilet floor need a good scrubbing especially the shower area.we actually need to disinfect the room and blast the Aircon to get rid of the musky smell, and wiped and mopped the entire apartment as it's just too dusty.requested for late check out weeks before the trip but only got a reply on the day itself via Whatsapp after we have already checked out 🙄.
Stayed 2 nights in Nov 2022

8/10 Good

Jamaliah

Stayed 2 nights in Jul 2022

10/10 Excellent

Rashid

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the swimming pool and nearby amenities surrounding it
Stayed 1 night in Jun 2022

8/10 Good

Suzanne

Liked: Cleanliness, room comfort, communication

Great location and comfort

We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.
Stayed 11 nights in Jan 2025

2/10 Terrible

Stanvaste

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 3 nights in Jan 2025

2/10 Terrible

Adam Hamza

Disliked: Cleanliness, room comfort, communication
Stayed 3 nights in Nov 2024

10/10 Excellent

Teng Teck

Liked: Cleanliness, property conditions & facilities, communication
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Communication
Disliked: Cleanliness, room comfort
The Robertson did not meet my expectations. The only thing that was nice about this residence was the entrance, the rest was not what we expected, and nothing like what the pictures provided. First of, it’s extremely hot in the entire complex, and the apartment was so run down. One of the beds was in the living room, and two single beds was almost in a closet. The AC only worked in one for the rooms and the rest was really rusty. We also had like 3 universal ac remotes that didn’t work. We had to call the reception and when he came up he didn’t even know which remote to use. The bathroom was super dirty, and I’m glad this was only for one stay. The worst part about this whole stay was the fact that we had to wait up to 20 minutes for the elevator to arrive, because it would not stop in our floor and if it did, it would already be full. The location was also not so convenient.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

No flexibility for early check-in. They seem to only let everyone check-in at 3pm so a queue of people waiting. Suddenly at 3pm all rooms are ready.
Stayed 3 nights in Jul 2024

10/10 Excellent

Carsten

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in May 2024

6/10 Okay

Hasan

Disliked: Cleanliness, room comfort, communication
Stayed 4 nights in Jan 2024

4/10 Poor

Yong

Disliked: Cleanliness, room comfort, communication

청결에 좀더 세심한 신경써주시기를

회사에서 운영하는 방이라 그런지 청소상태보고 기겁했어요. 일단 욕실은 물때가 잔뜩 껴있고, 개미들이 그릇이며, 침대위까지 있어서 소름끼치고 스트레스였어요. 또 아이가 쇼파에 앉았는데 뾰족한게 찔린다해서 꺼내보니 쇼파사이에 드라이버랑 그 전에 투숙객들이 신었을 양말이 있어서 기분이 나빴습니다. 수영장이나 부대시설은 좋았으나 청결이나 위생상태는 정말 별로였습니다
몇시간 간격으로 이슬람기도알림종이 울리는데ᆢ처음에는 신경쓰이더니, 나중에는 익숙해지더라고요. 우리 창문으로 본 성당이에요. 주말에는 꽤 많은 인원이 찾더라고요
가장 좋았던것 중의하나가 수영장이에요. 보안도 철저한거 좋았고요. 아침마다 뛰는 러닝머신도ᆢ좋은점이었어요
Stayed 10 nights in Jan 2024

8/10 Good

Carsten

Liked: Cleanliness, property conditions & facilities, communication
Super Lage
Stayed 3 nights in Jan 2024

2/10 Terrible

Gulraj

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

WISSAM

Stayed 1 night in Dec 2023

8/10 Good

Alaeldin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything is perfect. Beds sheets could be cleaned better.
Stayed 4 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stay was good with good view during my stay. Overall good vibes.
Stayed 3 nights in Nov 2023

6/10 Okay

Siu wing antony

Liked: Communication
酒店員工很好，但本身酒店管理系統不太好。
Stayed 5 nights in Oct 2023

2/10 Terrible

Bashir

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.
Stayed 3 nights in Sep 2023

6/10 Okay

le

Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
Stayed 6 nights in Sep 2023