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Aparthotel

Jack & Newell Holiday Apartments

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Photo gallery for Jack & Newell Holiday Apartments

Balcony view
Outdoor pool
Front of property
Balcony view
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
27-29 Wharf Street, Cairns, QLD, 4870
  • Place, Cairns Convention Centre
    ‪3 min walk‬
  • Place, Reef Hotel Casino
    ‪5 min walk‬
  • Place, Reef Fleet Terminal
    ‪6 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Choose your unit

View all photos for 3 Bedroom Standard Apartment

View from room

3 Bedroom Standard Apartment

  • City view
  • 1722 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 2 Bedroom Water View Apartment

Balcony

2 Bedroom Water View Apartment

  • 1292 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 3 Bedroom Water View Apartment

Balcony

3 Bedroom Water View Apartment

  • 1722 sq ft
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Panoramic Apartment, 3 Bedrooms, Ocean View

Balcony view

Panoramic Apartment, 3 Bedrooms, Ocean View

  • Ocean view
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Deluxe Apartment, 3 Bedrooms, Partial Sea View

Living area

Deluxe Apartment, 3 Bedrooms, Partial Sea View

  • Partial sea view
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Premium Apartment, 3 Bedrooms, Ocean View

Balcony view

Premium Apartment, 3 Bedrooms, Ocean View

  • Ocean view
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Three Bedroom Partial Water View Apartment

Interior

Three Bedroom Partial Water View Apartment

  • Sleeps 7

View all photos for Three Bedroom Premium Water View Apartment

Living area

Three Bedroom Premium Water View Apartment

  • Sleeps 7

View all photos for Three Bedroom Panoramic Water View Apartment

Room

Three Bedroom Panoramic Water View Apartment

  • Sleeps 7

View all photos for 2 Bedroom Water View Apartment

Room

2 Bedroom Water View Apartment

  • Sleeps 5

View all photos for 3 Bedroom Standard Apartment

Room

3 Bedroom Standard Apartment

  • Sleeps 7

View all photos for 2 Bedroom Standard Apartment

Room

2 Bedroom Standard Apartment

  • Sleeps 5

View all photos for 3 Bedroom Water View Apartment

Room

3 Bedroom Water View Apartment

  • Sleeps 7

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About this property

Jack & Newell Holiday Apartments

This smoke-free aparthotel features an outdoor pool, tour/ticket assistance and barbecues. Free WiFi in public areas and free self parking are also provided. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences, such as 2 bathrooms and a washer/dryer. Weekly housekeeping is available.
Jack & Newell Holiday Apartments offers 16 air-conditioned accommodations with washers/dryers and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower.

Guests can surf the web using complimentary wireless Internet access. 70-cm flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (8 AM - 5 PM) and Saturday - Sunday (8 AM - 2 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per day.
Cots (infant beds) are available for AUD 25.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 25.0 per day
  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Frequently asked questions

Does Jack & Newell Holiday Apartments have a pool?

Yes, this property has an outdoor pool.

Is Jack & Newell Holiday Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Jack & Newell Holiday Apartments?

Self-parking is free at this property.

What time is check-in at Jack & Newell Holiday Apartments?

Check-in start time: 2 PM; check-in end time: 5 PM. Late check-in is available during limited hours.

What time is check-out at Jack & Newell Holiday Apartments?

Checkout is at 10 AM.

Where is Jack & Newell Holiday Apartments located?

Located in Cairns Central Business District, this luxury aparthotel is within a 5-minute walk of Reef Hotel Casino and Cairns Esplanade. Reef Fleet Terminal and Cairns Convention Centre are also within 10 minutes. Cairns Station is 16 minutes by foot.

Jack & Newell Holiday Apartments Reviews

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 219 out of 293 reviews
Rating 8 - Good. 63 out of 293 reviews
Rating 6 - Okay. 9 out of 293 reviews
Rating 4 - Poor. 1 out of 293 reviews
Rating 2 - Terrible. 1 out of 293 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Communication

Reviews

Verified

10/10 Excellent

Cassy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great room, fantastic view, central to Cairns CBD/esplanade Friendly, accommodating staff and management
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

ray

Liked: Cleanliness, property conditions & facilities, communication
Enjoyed our stay
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Chihiro

Liked: Cleanliness, property conditions & facilities, communication
Spacious room!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Lucy

Liked: Amenities
Beautifully clean Friendly lady at the front desk View - amazing Bed's- comfortable Lots and lots of room Pool - beautiful Loved every minute if our stay at Jack and Newell
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Carly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were lovely. Apartment was clean spacious & had everything we needed.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place everything was first class, absolutely loved staying there.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

matt

Liked: Cleanliness, amenities, property conditions & facilities, communication
A wonderful stay in a lovely place. Large spacious apartment & very friendly & helpful staff.
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Elliot

Liked: Cleanliness, communication
Great location, average condition, met our needs well.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Yoko

Liked: Cleanliness, amenities, property conditions & facilities, communication
This accommodation was really nice and comfortable! The view was also great!
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Andrew Nicholas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly staff very quiet very good pool
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Hye

Liked: Cleanliness, property conditions & facilities, communication
Great place for family. Clean, well accomodated and good communication
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a amazing stay here, the view we had was outstanding to say the least. In a good area and near everything you could need for your stay. We will definitely come back and stay in the property again when we are back in Cairns again.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and spacious apartment. Staff were welcoming and friendly
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was lovely exactly as displayed in pictures right across the road from wharf.
Stayed 5 nights in Oct 2023
Verified

10/10 Excellent

Katharina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very spacious Appartement. Close to restaurants and fleet reef. Would book again.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location was ideal. The staff were very helpful and friendly. In general the property was clean and well equipped.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

George

Well Managed
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Zurab

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was great: rooms, beds, bathrooms, and so on. I liked everything.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was situated in a fantastic location with great views. It was slightly off the main drag and thus a little quieter without being any real distance away. It was a well appointed apartment with all you could want, with comfortable beds
Stayed 3 nights in Jul 2023
Verified

8/10 Good

Sheryll

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property manager was great. Full of local knowledge. Friendly and helpful.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Charles Johannes

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property,while dated, was clean and functioned. The managers were supurb and looked after us very well. The idea place for a break
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Long Sheng

Liked: Cleanliness, property conditions & facilities, communication
Very clean amd comfortable. 5 of us in a 3 bedroom apartment.
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Margrethe

Liked: Cleanliness, amenities, property conditions & facilities, communication
We got the 3bdrm, 3ba unit. Location was so convenient to walk everywhere we needed to go like: close to the daily night market, the pick up location of both Kuranda rail tour and Great Barrier Reef tours, Esplanade lagoon, great food (all under 10mins). So we didn’t need a car. Apt was clean and over all looked newer esp kitchen appliances, dishes and cooking utensils.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property in terrific spot , some maintenance issues (replacement oven water leaks in shower, limited hot water in kitchen) needing to be addressed if demanding/expecting top dollar
Verified

8/10 Good

Sameer

Liked: Cleanliness, communication
The property is uniquely located across the Hemingway brewery and Reef Casino and the View are better than those from the the other hotels on Esplanade i.e the Riley , Hilton etc. The apartment are spacious and the parking is very convenient, My pet peeve was about the internet which was intermittent or for a day or two non existent. Property has Gym which is well equipped for me given my bias towards rowing and swimming pool is big enough but do not expect a lap pool as you see in a hotel property. The noise from hemingway on weekends may filter through until 9:30 pm after which it felt silent. All in all a great appointed property with spacious rooms and great view; if they could fix internet and other issues such as TV antennae in living room not working properly , I would have been saying excellent rather than great.
Stayed 4 nights in Jun 2023