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Aparthotel

Residence - Palais Hörtenberg

Luxury aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige

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Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Spa
  • Parking available

Explore the area

View in a map
Via Museo, Bolzano, BZ, 39100
  • Place, Museo Archeologico dell'Alto Adige
    ‪2 min walk‬
  • Place, Piazza Walther
    ‪6 min walk‬
  • Place, Bolzano Christmas Market
    ‪6 min walk‬

Choose your unit

View all photos for City Studio

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City Studio

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Superior Studio

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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Superior Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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Deluxe Condo

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

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Premium Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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Exclusive Apartment

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Elite Apartment

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Elite Loft

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Elite Loft

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Condo

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Family Condo

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Bolzano

Located in Bolzano, Residence - Palais Hörtenberg is in the city centre. Piazza Walther and Castel Firmiano are notable landmarks, and the area's natural beauty can be seen at Isarco Valley and Dolomites. Museo Archeologico dell'Alto Adige and Bolzano Christmas Market are two other places to visit that come recommended.
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What's nearby

  • Free University of Bozen-Bolzano - 2 min walk - 0.2 km
  • Museo Archeologico dell'Alto Adige - 2 min walk - 0.2 km
  • Piazza Walther - 6 min walk - 0.6 km
  • Bolzano Christmas Market - 6 min walk - 0.6 km
  • Cathedral of Bolzano - 6 min walk - 0.6 km

Getting around

  • Bolzano/Bozen Station - 10 min walk

Restaurants

  • ‪Ristorante Pizzeria Casa al Torchio - ‬2 min walk
  • ‪Hopfen & Co. - ‬2 min walk
  • ‪Urban Coffee Lab - ‬3 min walk
  • ‪Nadamas - ‬3 min walk
  • ‪Acherer Patisserie - ‬3 min walk

About this property

Residence - Palais Hörtenberg

Luxury aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige
Along with a full-service spa, this aparthotel has self parking and spa services. WiFi in public areas is free. Additionally, laundry facilities, a TV in a common area and a vending machine are on-site. Each apartment offers comforts like a pillowtop bed and premium bedding, plus free WiFi and a plasma TV with cable channels. Guests can appreciate conveniences, such as a fridge and a microwave, and other amenities include a rainfall shower and an espresso maker. Housekeeping is available on request.
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and a safe. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in DCA ESG Sustainable – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Amenities

Pet-friendly
Free WiFi
Air conditioning
Laundry
Spa
Parking available

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of EUR 25 (exact amount varies) at checkout
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of EUR 24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day.
Cots (infant beds) are available for EUR 20.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.40 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Property Registration Number IT021008B44N7PCCP9

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Residence - Palais Hörtenberg pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 24 per pet, per day. Service animals are exempt from fees.

How much is parking at Residence - Palais Hörtenberg?

Self-parking is available for EUR 25 per day. Limited spots are available.

What time is check-in at Residence - Palais Hörtenberg?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Residence - Palais Hörtenberg?

Checkout is at 10:00 AM.

Where is Residence - Palais Hörtenberg located?

Located in Old Town Bolzano, this luxury aparthotel is within a 10-minute walk of Museo Archeologico dell'Alto Adige, Bolzano Christmas Market and Piazza Walther. Isarco Valley and Dolomites are also within 3 mi (5 km). Bolzano/Bozen Station is 10 minutes by foot and Bolzano (BZQ-Bolzano Bozen Rail Station) is 10 minutes.

Residence - Palais Hörtenberg Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 184 out of 231 reviews
Rating 8 - Good. 34 out of 231 reviews
Rating 6 - Okay. 7 out of 231 reviews
Rating 4 - Poor. 3 out of 231 reviews
Rating 2 - Terrible. 3 out of 231 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Communication

Reviews

10/10 Excellent

Cam

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great rooms, friendly staff, awesome location
Stayed 1 night in Oct 2025

10/10 Excellent

Marlene

Liked: Cleanliness, property conditions & facilities, communication
Irana at the front desk reception was very pleasant, professional, friendly and helpful. The room was modern, clean and the bed was big and comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Giuseppe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property with great views and located in historical area.
Stayed 3 nights in Sep 2025

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
Accomodations were clean, modern,comfortable. Location was central with easy access to public transportation, shops and restaurants.
Stayed 5 nights in Aug 2025

10/10 Excellent

Bret

Liked: Cleanliness, room comfort, communication
Perfect location in central area of Bolzano. Walkable location for sites, gondola, restaurants and shopping. Great staff. Laundry facilities a bonus! Get a parking spot if you have a car.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication

Great for a family stopover.

Wonderful, spacious rooms right on a great walking shopping street across from the Ötzi Museum. The city area of Bolzano has extensive walking streets with lots of activity. Great views and seems to be a center for cycling. Would definitely visit again.
Stayed 1 night in Sep 2025

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was very spacious. Had a refrigerator and a table so that we could buy a few groceries such as cold cuts, bread, wine and cheese to enjoy if we didn’t want to dine out. Plenty of great places to eat nearby. We would stay there again.
Stayed 3 nights in Sep 2025

8/10 Good

Monika

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location is very central, could walk everywhere. Good Restaurants nearby. My only complaint is that the sofa I slept on was a little hard.
Stayed 3 nights in Sep 2025

10/10 Excellent

Veronica von

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice!!
Stayed 1 night in Sep 2025

10/10 Excellent

Andry

Liked: Cleanliness, amenities, property conditions & facilities, communication
Modern facility with keyless access. Shutters provide a very quiet room.
Stayed 1 night in Sep 2025

10/10 Excellent

Feng

Liked: Cleanliness, room comfort, communication
Very clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very welcoming and comfortable hotel, right in the midst of old town and the pedestrian zone. We enjoyed eating breakfast on our private terrace and the spacious rooms. We stayed before and after a grueling trek in the Dolomites and the hotel was a comforting place to return to.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, girls at front desk attentive and apartment was beautiful. Sat outside one evening on the balcony with local wine and cheese/meats and it was lovely. Would recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities, communication
Very clean and modern accommodation in Bolzano in a great location. Parking is definitely limited.
Stayed 3 nights in Jun 2025

10/10 Excellent

Myra

Liked: Cleanliness, property conditions & facilities, communication
We loved our stay at Palais Hortenberg. Everything was perfect, from the location across the street from the Archeological Museum where Otzi resides, to proximity to great restaurants, shopping, and the Funivia that takes you up into the spectacular hill country above the city. The hotel and staff were top notch. The bed was super comfortable and everything was high tech. This hotel is only 3 years old, and is equipped with the most modern of amenities. Would definitely recommend without reservation.
Stayed 2 nights in Sep 2025

10/10 Excellent

Cherie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was very spacious and surprisingly modern. Quite comfy and quiet considering the construction in the area. Lots of dining and shopping options close by. Very accommodating staff!
Stayed 1 night in Jul 2025

10/10 Excellent

Mike

Liked: Amenities
very nice at reception. excellent parking in the garage. very clean, modern and spacious.
Stayed 1 night in Jul 2025

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed the Palais Hortenberg as a jumping off point for a Dolomites trek. It was a very comfortable and convenient place to start off and return to. We were able to store our luggage, rest and relax in a spacious room, and enjoy breakfast on our lovely terrace. We were also able to do laundry on the premises which was a big help after a long hike.
Stayed 1 night in Jul 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Easy check in and check out. Friendly staff. Able to do laundry.
Stayed 5 nights in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
This was an impeccable and high-tech place. It took awhile to learn how the various buttons and features in the room worked. Maybe some signs or notice in the room to help guests with that would be beneficial. Front desk staff were okay.
Stayed 1 night in Aug 2025

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, awesome rooms and close to everything you need!
Stayed 2 nights in Jul 2024

6/10 Okay

Faisal

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect place to stay for holiday
Stayed 3 nights in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
High-tech haven located in central Bolzano! Friendly front desk team, on-site parking (for a fee), and the spacious room contributed to a comfortable stay. Lovely rain shower.
Stayed 2 nights in May 2025

10/10 Excellent

Luke

Liked: Cleanliness, room comfort, communication
A very spacious, modern hotel. Aircon was excellent. Facilities in a very good condition. Comfortable bed. Very near to town centre yet nice and quiet.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent, efficient and friendly staff! Beautiful surroundings. We wish we could have stayed longer!
Stayed 2 nights in Apr 2025