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Casa inteira

Pool/Spa + Game Room! No rear neighbors!

Esta casa de temporada com uma banheira de hidromassagem fica perto de Mystic Dunes Golf Club.

Galeria de fotos de Pool/Spa + Game Room! No rear neighbors!

Piscina
Ɓrea de estar
Sala de jogos
Piscina
Ɓrea de estar

AvaliaƧƵes

8,6 de 10
Excelente
5 quartos4 banheirosAcomoda 10 pessoas

Comodidades populares

  • Piscina
  • Banheira de hidromassagem
  • Cozinha
  • Lava-roupa
  • Secadora
  • Wi-Fi grĆ”tis

Explore a regiĆ£o

Confira no mapa
Kissimmee, FL
  • Place, Mystic Dunes Golf Club
    ā€Ŗ20 min de caminhadaā€¬
  • Place, Walt Disney WorldĀ® Resort
    ā€Ŗ6 min de carroā€¬
  • Place, Disney Springsā„¢
    ā€Ŗ14 min de carroā€¬
  • Airport, Orlando, FlĆ³rida (MCO-Aeroporto Internacional de Orlando)
    ā€Ŗ37 min de carroā€¬

Quartos e camas

5 quartos (acomoda 10 pessoas)

Quarto 1

2 camas de solteiro

Quarto 2

1 cama Queen

Quarto 3

1 cama King

Quarto 4

1 cama King

Quarto 5

1 cama Queen

4 banheiros

Banheiro 1

Banheiro 2

Banheiro 3

Banheiro 4

EspaƧos

Cozinha

Sobre esta propriedade

Pool/Spa + Game Room! No rear neighbors!

This 5 bedroom, 4 bath Windsor Palms vacation home is newly renovated and can comfortably accommodate up to 10 guests. Windsor Palms is a gated vacation resort community, located just 2.5 miles from the gates of Walt Disney World!

As a guest of Windsor Palms Resort, you can enjoy free, unlimited access to all amenities, including:
-Clubhouse
-Olympic Size Salt-Water Pool
-Whirlpool/Spa
-Separate Toddler Pool
-Children's Splash Pad
-Children's Play Area
-Picnic/BBQ Area
-Lighted Tennis and Basketball Courts
-Volleyball Courts
-Fitness Center/Gym
-Recently Remodeled Family Arcade Center (Billiard Tables, Ping Pong, Video Games)
-Cinema
-Tiki Bar
-Business Facilities
-And More!

THE SPACE:
The large fully equipped kitchen features granite counter tops and stainless steel appliances. Enjoy meals together in the dining area, breakfast bar, or even outdoor patio space. The open concept floor plan allows everyone to be together, whether you are hanging out watching TV or cooking up some delicious meals!

The outdoor space is perfect for grilling while watching the kids having fun in your own private swimming pool! Also, the Conservation Area brings all the peace of mind to relax after a day in the park
**Optional pool heat is available for $35/day + tax. We would recommend adding pool heat to your reservation between the months of November and April.**

Each bedroom features it's own large flat screen TV. The ground floor bedroom features a master suite with a king size bed, a spacious bathroom with walk-in shower and bath tub, a queen bedroom suite, a bedroom with 2 double beds and a bath. Upstairs are a another king bedroom, a bathroom and a 2nd queen bed bedroom.

Other amenities included for your convenience and entertainment include:
-Washer and dryer,
-Free Wi-Fi and Cable TV
-Game Room w/ 2 LCD TV's, 2 PS4 consoles, 4 pro gaming chairs, professional pool table and dartboard!

Don't delay! Book your stay at this incredible vacation home today!

Adicione as datas e descubra os preƧos

Comodidades

Piscina
Banheira
Cozinha
Lavadora
Secadora
Wi-Fi grƔtis

Propriedades semelhantes

Parte interna
6 Bed/Pool/Spa/Internet/gameRoom, 3.5 Miles to Disney,Gated Resort communities
  • Piscina
  • Banheira de hidromassagem
  • Cozinha
  • Lava-roupa
9.0 de 10, Maravilhosa, (98 avaliaƧƵes)
6 Bed/Pool/Spa/Internet/gameRoom, 3.5 Miles to Disney,Gated Resort communities

Regras da propriedade

Check-in apĆ³s 16h
Idade mĆ­nima para alugar: 21 anos
Check-out atƩ 11h
default

CrianƧas

Aceita hĆ³spedes de 0 a 17 anos
default

Eventos

NĆ£o permite a realizaĆ§Ć£o de eventos
default

Animais de estimaĆ§Ć£o

NĆ£o aceita animais de estimaĆ§Ć£o
default

PolĆ­tica para fumantes

NĆ£o Ć© permitido fumar

InformaƧƵes importantes

O que vocĆŖ precisa saber

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da polĆ­tica da propriedade.
Documento de identificaĆ§Ć£o oficial com foto e cartĆ£o de crĆ©dito, cartĆ£o de dĆ©bito ou depĆ³sito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
SolicitaƧƵes especiais estĆ£o sujeitas Ć  disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitaƧƵes nĆ£o estĆ£o garantidas.
Festas ou eventos de grupos no local sĆ£o estritamente proibidos
O anfitriĆ£o nĆ£o informou se a propriedade tem detectores de monĆ³xido de carbono. Leve um detector portĆ”til com vocĆŖ na viagem.
O anfitriĆ£o informou que a propriedade tem detector de fumaƧa.
Os recursos de seguranƧa disponĆ­veis na propriedade incluem itens como extintor de incĆŖndio.

InformaƧƵes a Ɣrea

Kissimmee

esta casa de temporada fica em Kissimmee. Mystic Dunes Golf Club e Campo de golfe Reunion Resort sĆ£o duas atraƧƵes ideais para quem gosta de novas aventuras. Na hora das compras, espaƧos como Old Town e Disney Springsā„¢ sĆ£o boas opƧƵes. Assista a um evento ou a um jogo em ESPN Wide World of Sports Complex e reserve um tempo para conhecer Walt Disney WorldĀ® Resort, uma das atraƧƵes imperdĆ­veis desta Ć”rea.
Ver mais propriedades para aluguel por temporada - OrlandoAbre em uma nova janela
Mapa
Kissimmee, FL

Nos arredores

  • Mystic Dunes Golf Club - 20 min de caminhada - 1.7 km
  • Walt Disney WorldĀ® Resort - 6 min de carro - 6.5 km
  • Parque temĆ”tico Animal KingdomĀ® da Disney - 10 min de carro - 6.2 km
  • Disney Springsā„¢ - 14 min de carro - 15.7 km
  • Parque Magic KingdomĀ® - 17 min de carro - 17.3 km

OpƧƵes nos arredores

  • EstaĆ§Ć£o Kissimmee - 26 min de carro
  • Aeroporto de Kissimmee Gateway (ISM) - 26 min de carro

Restaurantes

  • ā€Ŗ7-Eleven - ā€¬7 min de carro
  • ā€ŖStarbucks - ā€¬6 min de carro
  • ā€ŖSickies Garage Burgers & Brews - ā€¬7 min de carro
  • ā€ŖOsaka Bay Buffet - ā€¬6 min de carro
  • ā€ŖBuffalo Wild Wings - ā€¬6 min de carro

Perguntas frequentes

Pool/Spa + Game Room! No rear neighbors! Ć© ideal para quem viaja com animais de estimaĆ§Ć£o?

NĆ£o, animais de estimaĆ§Ć£o nĆ£o sĆ£o permitidos nesta propriedade.

Quanto custa o estacionamento em Pool/Spa + Game Room! No rear neighbors!?

Estacionamento no local disponĆ­vel na propriedade.

Qual Ʃ o horƔrio de check-in em Pool/Spa + Game Room! No rear neighbors!?

HorƔrio de inƭcio do check-in: 16h.

Qual Ʃ o horƔrio de check-out em Pool/Spa + Game Room! No rear neighbors!?

HorƔrio de check-out: 11h.

Onde fica Pool/Spa + Game Room! No rear neighbors!?

Em Kissimmee, esta casa de temporada fica a 2,8 km de Mystic Dunes Golf Club e a 10 km de Walt Disney WorldĀ® Resort e Campo de golfe Reunion Resort. Campo de golfe Jack Nicklaus e Orange Lake Golf tambĆ©m ficam a 10 km.

AvaliaƧƵes

8,6

Excelente

A menos que indicado de outra maneira, as avaliaƧƵes aparecem em ordem cronolĆ³gica, estĆ£o sujeitas a um processo de moderaĆ§Ć£o e sĆ£o verificadas.
Mais informaƧƵesAbre em uma nova janela
Nota 10 - Excelente. 18 de 31 avaliaƧƵes
Nota 8 - Boa. 6 de 31 avaliaƧƵes
Nota 6 - Ok. 5 de 31 avaliaƧƵes
Nota 4 - InsatisfatĆ³ria. 1 de 31 avaliaƧƵes
Nota 2 - Terrƭvel. 1 de 31 avaliaƧƵes

8,4/10

Limpeza

10/10

Check-in

8,6/10

ComunicaĆ§Ć£o

9,4/10

LocalizaĆ§Ć£o

9,4/10

PrecisĆ£o do anĆŗncio

AvaliaƧƵes

10/10 - Excelente

mark r.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio
Excellent stay, lovely house, few issues at the start but was dealt with quickly and efficiently by the management team.
Hospedou-se por 19 diƔrias em jul. de 2025

10/10 - Excelente

Samantha H.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

Excellent property!

My family and I absolutely loved staying here. The house was perfect size & had everything we needed for a fun week away from home. The sliding door was a little hard to open, but that was our only complaint. Absolutely amazing house, will stay here again!
Hospedou-se por 4 diƔrias em mai. de 2025

4/10 - InsatisfatĆ³rio

Macy M.

Pontos positivos: Check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio
Pontos negativos: Limpeza

Unhappy

We arrival and the smell was so strong, there was an air freshener plugged in behind the couch. We complained and were told there was no air freshener yet there was. The frig was 50+ degrees and needed service, we were told to buy a cooler for all the groceries delivered as they could have someone come that night to fix. The internet did not work and after several attempts we were provided a whole new login and password and then it worked. The TV in the living room didnā€™t work until the tech came and removed it from the wall. We paid for heating of the pool and it was not hot and the tech that came said he would send someone to service the pool and no one did. We encountered 3 cockroaches throughout our stay and the vents were so filthy! Last but not least the beds were rock hard, we went to Walmart and buy foam toppers.
Hospedou-se por 7 diƔrias em mai. de 2024

10/10 - Excelente

Susan B.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

Nice place

The house was cute and clean. We really enjoyed the pool and the property. Such great service too from managers.
Hospedou-se por 4 diƔrias em jul. de 2023

6/10 - RazoƔvel

keith m.

Pontos positivos: Check-in, localizaĆ§Ć£o e precisĆ£o do anĆŗncio
Pontos negativos: Limpeza e comunicaĆ§Ć£o

Pool

Pool had bloody bandages and we asked for it to be cleaned after two attempts no one ever came or followed up with us
Hospedou-se por 8 diƔrias em ago. de 2022

10/10 - Excelente

Neil D.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

A Windsor Palms Gem

We stay in Windsor Palms every year for an extended family vacation, and this was the cleanest most up to date house that we have ever rented. It was spotless. The kitchen and bathrooms have all been updated, the pool is a good size. The outside furniture is great quality and comfortable. There is a TV system which includes all the usual; Apps like Netflix etc. so the teenagers were happy at night. This house has A/C in the garage game room which is fantastic. There wasnt even a hint of an insect inside the house. We had a few very minor reasons to contact the management company and they reacted very quickly. A couple of very minor points to note. There are no PS4s in the house even though they are advertised. Looks like there is a gaming area but the consoles are not there. The spa/hot-tub can only be heated with the pool so if you are going in the summer keep that in mind. The TV system could do with an instruction booklet. We never worked out how to use the cable TV Very minor issues that do not change the 5 star rating of this house
Hospedou-se por 8 diƔrias em jun. de 2022

8/10 - Boa

Kevin L.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

NICE PROPERTY!

Just fresh off of stay at this property. Stayed 3 nights May 22,23,and 24. POSITIVES: The pictures are very accurate. The property is clean and well designed. It can easily house 6-10 people. There is plenty of room and not be on top of each other. The check in process was great. We checked in after midnight because of delayed flight and it was no problem. I recommend you tour the whole property because I asked for more towels nd there were some in other locations. All mattresses are very firm (hard) and from garbage disposal sometimes knat like bugs. Bugs not a deal breaker, but if you like soft mattress look elsewhere. I do recommend this property. Just wanted to be informative. Was so tired after theme park everyday mattress wasn't a problem. Drive to Universal was fairly easy drive 20-25 minutes. Magic Kingdom closer.
Hospedou-se por 4 diƔrias em mai. de 2022

8/10 - Boa

Carin and Alex M.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

Multi Family event

This house has some great updates, and definitely has the room that was needed for our stay. A few things that were a bit disappointing were there was no pantry for our food. They have locked the pantry that is in the home, so we had to clear out a cupboard that had dishes in it to use for our food, otherwise we would have had to keep everything on the counters. They also didn't have a ceiling fan in the upstairs bunk room so we had to purchase two rotating fans to keep that room cool-even with the air on. In addition, the hot tub/spa never worked during our stay. We were told when we contacted the management company that we needed to purchase pool heat to have the spa work-we have stayed in MANY homes in the Windsor Palms establishment and this has NEVER been the case, the hot tub always worked without the pool being heated. However, we added the pool heat so we could get the hot tup to work. Unfortunately, that only ended up making the pool feel like a bathtub and the hot tub still didn't work. Very disappointed that for our entire stay we didn't have a working hot tub. Lastly, when we arrived the home had been cleaned previously, but when going through the master bathroom there was dirt on the floors and stains all over the walls/doors, and the bathroom vanity drawers had hair in them from the previous renters. While this home has quite a few updates and looks pleasing it also needs some repairs and the cleaning crew needs to make sure to do a thorough job. I would consider staying here again as the location is great, and the home overall is good, but I would want to verify that the items listed are updated/fixed ahead of time.
Hospedou-se por 6 diƔrias em abr. de 2022

8/10 - Boa

Lauren M.

Pontos positivos: Limpeza, check-in, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

Great house close to the parks

My family and I had a very nice visit at this house. The kids loved the game room and there was plenty of space for all of us. We would definitely stay here again!
Hospedou-se por 3 diƔrias em abr. de 2022

10/10 - Excelente

Lauren M.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

Great place to stay

My family and I had a wonderful experience staying at this house. Will def come back when we are back in Orlando!
Hospedou-se por 3 diƔrias em abr. de 2022
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

6/10 - RazoƔvel

Michael M.

Property review

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I had sent this already at the conclusion of our stay. See belowHi Mike -Thank you so much for the feedback and suggestions. We appreciate it a lot. We have created tasks for these to looked into and addressed. Once again we are sorry for the part of your trip that wasn't that enjoyable. Let me know if you have any other questions or if I can help you with anything else.Have a great day!Best regards, Lovely DatunGuest Relations E: 6751 Forum Dr, Suite 230, Orlando, FL 32821Toll Free:E: W: / On March 28, 2022, 4:40 AM GMT+8 wrote:Mavi ā€“ thank you for the response and crediting me for the issues with the heat pump. Overall, we have had a nice stay at the house and here are issues that I would address before your next guests arrive. ā€¢ I have a lot of experience with pools and I could not feel any suction in either pool or spa bottom drains and there was no water coming through the returns on the pool / the spa returns were working. I would do a complete QC of all the pool and spa components.ā€¢ There are these little bugs that we have been killing on the main kitchen island that appear to be coming out of the garbage disposal. ā€¢ Outdoor pool area was not fully cleaned before we arrived. Trash left on the pool deck and the area overall could have been swept better.ā€¢ Main sofa in the living room has quite a few stains ā€¢ Gaming room setup: - all the pool sticks need new tips- all (3) controllers for the video games were dead and the cable that is needed to charge the charging station is missing so we could not play any of the video games On the last question of your survey that asks if I would recommend to a friend, I marked yes but that is provided the corrections above are made.

10/10 - Excelente

Christi B.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

View was gorgeous and the house was beautiful.

It was great I honestly didnā€™t know the chair was broken or where it came from. We left the black wooden piece on the countertop not knowing where it came from. The chair costs as much as a night to stay there. My shoes where thrown away because the kids left them outside by accident and they were picked up by the trash man. We had a great time though.
Hospedou-se por 3 diƔrias em mar. de 2022

10/10 - Excelente

Eric R.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

MLK Weekend getaway

Great property and location. Didn't get to enjoy the pool and sauna. The heat was turned on, on 1/15 at 12:54 pm and never got warm or hot to get in and I was still charged for it. Overall the house was great.
Hospedou-se por 3 diƔrias em jan. de 2022
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

8/10 - Boa

Marilyn P., Miami Lakes, FL

Labor Day Getaway

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The stay was nice and relaxing. The management company was very attentive when contacted. Definitely recommended.
Hospedou-se por 3 diƔrias em set. de 2021
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

8/10 - Boa

Wonderful Stay

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: wonderful stay

6/10 - RazoƔvel

Brandy P.

Pontos positivos: Limpeza, check-in, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

My experience

The house was very nice. The pool area had lizard poop all over and we were not able to get a broom and mop for days. Overall, I enjoyed the space. I would like for them to clean a little better though.
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

10/10 - Excelente

Anonymous

Sun Palm Drive

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful home. Fun game room. Great Pool.
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

10/10 - Excelente

Great stay!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home looks exactly like the pics! It was really nice and clean. The kids enjoyed the pool and game room! Great communication and fast responses from the host made our stay here wonderful! We will definitely be coming back again soon!
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

10/10 - Excelente

Penny D.

This home was a great size for our family

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The home was in great shape and beautiful de orated , the sliding glass door we had issues with for the first week and had to call Maintenace twice to come and fix. The bq was in rough shape but we were able to make it work ā€” think it needs a good clean out. The mattresses must all be new and were a bit hard but again we were comfortable and got used of them Loved the location The pool was not heated until 3 rd day of our stay Overall great place and we would be interested in this place again for 3-1/2 weeks for March 2021 or if there is a six bedroom we would like to review The lounge chairs outside need new cushions and maybe a couple other chairs with high baits would be great to enjoy around the pool.. loved the large table for eating and playing board games

10/10 - Excelente

Brett S.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o, localizaĆ§Ć£o e precisĆ£o do anĆŗncio

As expected

The house was clean, well appointed, nice finishes. Nice private community that has pride with the year round owners. Only issue we had the BBQ grill was older and not maintained well and needs to be replaced. Otherwise nice property.
Hospedou-se por 3 diƔrias em dez. de 2019

6/10 - RazoƔvel

Tammy M.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o e localizaĆ§Ć£o

Itā€™s hot

The property was exactly as described. Beautiful decor throughout. Nice neighborhood. Everything you might need in a kitchen was there and the game room was a plus. The beds were extremely uncomfortable (literally hard as rocks but manageable with all the blankets we brought with us. We called and complained about the AC not going below 75 but weā€™re told it will only go as low as 70. It never went below 75 which made it miserable with 9 adults staying in the home. At times it hovered around 78 which led us to go purchase fans to try and help. The game room was extremely humid. I had requested that the pool be heated so everyone could enjoy the hot tub in the evenings but even though I paid extra per day it never got hot until Saturday night. We checked in on Thursday. When you come in there is a security checkpoint which is nice as long as the people at the gate know what they are doing. We were told coming back in on Saturday night that our pass had expired...even though our check out was Sunday.
Hospedou-se por 3 diƔrias em dez. de 2019
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

10/10 - Excelente

Gary M.

Fantastic house

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Stunning property, the management company faultless, any tiny problem was sorted immediately, Will recommend the complete package to anyone looking for a trouble free holiday

10/10 - Excelente

Ebony A.

Pontos positivos: Limpeza, check-in, comunicaĆ§Ć£o e precisĆ£o do anĆŗncio

Great Mini Girls Trip!

The house was clean, very modern, and beautiful! Just as described. A lot of space for the 5 of us! Check in and check out was a breeze. Lovely stay. Definitely will be back!
Hospedou-se por 2 diƔrias em jul. de 2019
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

6/10 - RazoƔvel

Stephanie S.

Beautiful villa shame about the villa management company

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The villa is fabulous in terms of modernisation Not your typical standard Florida villa from the 90ā€™s build However the management company that is representing this villa is poor and is letting the owner of this villa down. Company does not check that appliances are working after each guest. We had no oven for our entire stay...countless calls chasing and interrupting our vacation and then blaming that they were waiting on the owner for approval.. Air conditioning was not working, got told they would send someone out...nope!! By until I chased again and said I had children in my villa that they eventually did something. Pool area v dirty Bbq not cleaned from previous guests when the owner pays for this to be done Disappointed Waiting on reimbursement and Iā€™m on my third email chasing again Would I stay in this villa again yes I would but this company seriously needs to invest in service that they so call ā€œprideā€ themselves in... They need to meet customer expectations and ā€˜ā€˜tis time they did not
Esta avaliaĆ§Ć£o vem de um site parceiro confiĆ”vel e nĆ£o foi verificada.

2/10 - TerrĆ­vel

Matthew M.

Ruined Vacation, by home and management company!

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I apologize this horrible story needs to be told in more than 2000 Characters. (Itā€™s that bad) We travel to Orlando every Easter and Thanksgiving for years. This was the worst experience we have ever had with both a home and especially a management company. ISSUE 1: We canā€™t check into the home until after 8pm due to maintenance. Issue 2: The AC doesnā€™t work. ISSUE 3: The pool is not heated. ISSUE 4: The place looked like it was poorly maintained. ISSUE 5: We attempted to run a load of laundry and the washer was broken. (We canā€™t even wash all of the Ants we find in our beds ā€œWait for itā€) Casioloa Management is now closed as they have limited hours and are not located in Orlando. We head to bed in preparation for a new day...ISSUE 6: The beds were so HARD none of could get a good night sleep. We awaken to a warm and humid house and have to wait till 9:00 a.m. to report our issues... ISSUE 7: Water was leaking out of the water heater into the gaming room... ISSUE 8: I hear the SCREAM... ā€œDAD.. THERE ARE ANTS IN MY BED!!!ā€ I call Casiola many times, and explained all of my issues, (our children have food allergies and are extremely allergic to insect bites) All she was concerned with was the temperature in the home, (with NO EMPATHY) ā€œWe will send somebody outā€ I said we canā€™t stay here, we have kids that could die if they are stung by an Ant. She said, not my problem, Terminix will be out next week... She was very RUDE and really didnā€™t want to help... After a long debate, I asked for my money back, she said if you are out at 11am we will refund the ā€œrest of your stay, not the entire amountā€, I asked her, how am I supposed to find another place (on Easter weekend) in 60 minutes??? She yelled, NOT MY PROBLEM, GET OUT BEFORE 11AM!!! - No Apologies, No Empathy. We were left on the street with no place to stay and a company who would not refund all of our money...
Hospedou-se por 1 diƔria em abr. de 2019

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