4BR Bayfront Beauty w/ Pool! Extra Clean Bay Front Model Home unit #70

Obviously, there are always two sides to every story. Clearly, there is more to this one as the property has almost a 5 star rating and the vast majority of people who take the time to write a review have a very positive experience. When a renter arrives at a property, he/she needs to communicate if there is an issue PRIOR to leaving and then expecting a full refund. While the house meets the cleaning expectations of 99% of normal people, this person was in the 1% that think they are going to a full service Ritz Carlton or Four Seasons. I was at the house two hours prior to their arrival and AFTER the cleaning service left. It was very clean and would have been fine for those not expecting the Four Seasons. The guest also failed to write in their review that one of their relatives decided they wanted to rent a larger house to accommodate their family and left. We are very reasonable people and always try to bend over backwards to help but in this case, the guests simply left without talking to us first and then expected us to refund their money.