Springwood 111 - Updated Forest Beach Townhouse

Thank you for your review! We hope to have you stay with us at Springwood 111 again!

We are honestly a little stumped on this review. Springwood 111 has been recently renovated as the photos reflect and is in really good shape for a rental unit. The unit also has smart TV's in every room with Hargray Cable and Internet provided as well. Not sure we understand how the coffee maker is outdated either. It is a traditional Mr. Coffee coffee maker that we replace whenever necessary. We are also transitioning to the new Keurig-Duo coffee maker in all of our units and 111 will be receiving this upgrade soon. We were also not aware of the window in the guest bedroom being broken. We have never had this issue reported to us and hasn't been reported by the last two guests who followed this stay. These "issues" reported are a first for us in this particular unit and do not believe this is totally accurate based on how often our property managers are in the unit and how most of our guests often rate this unit rather well. As for the amenities provided, we clearly list these on all of the websites we advertise on and the rental agreement that the guest signs also lists all provided amenities. We do not provide beach gear or towels because these items tend to break or go missing frequently and are difficult to keep track of. We are also beginning a new partnership with a beach gear company that will be offered to all of our guests beginning in 2023. We are disappointed to hear that the guest found a water bottle next to the bed and dirty glassware and will make sure to discuss that with our cleaning company. We are also beginning to schedule our annual fall deep cleans for all of our units as well. After the busy summer, all of the condos on our rental program begin to show wear and tear and most of these items (such as baseboards and underneath furniture) are not able to be thoroughly focused on during a traditional turn between guests. This unit will be deep cleaned within the next month to take care of the minor cleaning issues. With that being said, we do not believe this review accurately represents Springwood 111. This unit receives many great reviews from our guests and is in not dated in any shape or form.