Serenity in the Hills - A Chic Coastal Apartment with Balcony & Ocean Glimpses

Ashley’s review is surprising given the record of her stay. During her visit, she communicated daily with numerous personal requests and expressed appreciation throughout her time here. Near the end of her reservation, she requested to leave three days early. I explained that it wasn’t necessary, but she went ahead and submitted a change through Vrbo herself, ultimately departing one day early. Vrbo’s automated system handled the recalculation and refund—hosts have no ability to alter those figures. Several months after departure, she began reaching out again with repeated accusations regarding a single night’s payment. I encouraged her multiple times to contact Vrbo’s bookkeeping department so they could review the charges directly, but she never did. Vrbo has since confirmed that no claim or inquiry was ever opened. This property has welcomed many thoughtful and respectful guests over the years, reflected in consistent 5-star reviews and returning visitors who describe their stays as private, peaceful, and exactly as advertised. The documented facts show that her refund and communication were handled entirely in accordance with Vrbo policy.