Relaxing Ocean Block Retreat - Unbeatable Location, Free Parking, Outdoor Shower

Thanks Austin for your reviews and your suggestions. We appreciate it. It was such a pleasure hosting you guys and we are looking forward to hosting you again next year

Andrew, we had great conversations and I know how much you and your family enjoyed our property, you never mentioned anything short of it. Yes, this unit is not handicap accessible property and bedroom setups are clearly mentioned in our listing. We always get families with young children and they all have great time, most of them becomes a repeat year over year guest that they book with us directly.

Mary was a wonderful and very sweet guest. She stayed with us for a week and never mentioned anything. If she has said something, everything would have been corrected. Our housekeepers are always around and they would have brought things , if you ran out of Toilet papers. We are the only compound in the block that even provides a free parking. We could easily park over 8+ cars in our lot. It’s disheartening to see that, should we have given an opportunity, we would have made her stay more comfortable. In my opinion, writing a bad review, no one wins and our goal has always been to provide a best experience possible for every guest.

Thanks Cheryl for this critical response and your advice to focus on our 3 C’s. We want every guest to have the best possible experience with us And these feedbacks helps us to make ourselves better. I knew, our cleaning crew was backed up and exhausted on your day of checkin, though its not an excuse they have done a phenomenal job in the past. Everyone falls short and I take full ownership & responsibility for our cleaning crew’s work. If you had informed us during your stay, we would have happily sent our cleaning crew back for full cleaning. We hope , you provide us with an opportunity to host you again to earn your trust back. My only request for you in future is, please provide an opportunity to correct if something is not right and a negative feedback should be used as a last resort. If we are unaware, there is nothing we could have done. Thanks again and our best wishes!!