Direct on Hartwell, Private Boat Dock, Near Boat Launch

The characterization of our home within this review is entirely inaccurate. We for sure had a couple of cleaning issues that should have been, and are currently being addressed, which we own and I am taking steps to correct. We hope that our 100's of other reviews for our home on various platforms speaks to the truth of the matter. I don't know what the motivation of this particular guest might have been to leave such a review.

We hate having issues at our homes as much or more as guests do, and we do everything within our power to maintain our properties. We also give guests a heads up on any issues well prior to their arrival as we feel this is a better solution than canceling someones vacation stay when inevitable issues arise as with any home. We notified Donna of the issues a week in advance when it became clear that neither the refrigerator that was leaking water, and the replacement shower pan for the shower wouldn’t be finished. We also, due to the issues noted, discounted the guests weekend stay very significantly, and we apologized as we have been attempting to resolve both issues as quickly as humanly possible. The shower is now completely repaired, everything else in the bathroom in question including the tub worked great for the guests stay (and the 3 other full bathrooms are fully functional). The new refrigerator has also been delivered and to be installed in the next 3 days.