Downtown Charlevoix | Indoor/Outdoor Pool | Remodeled

Hi Colleen, Thank you for the 5-Star review! We are so glad you had an awesome time staying with us and hope to see you again in the future. Sincerely, The Staff at Northern Michigan Escapes

Hi Larry, Thank you for the 5-Star review! We are so happy you enjoyed your stay with us and look forward to seeing you again soon. Sincerely, The Staff at Northern Michigan Escapes

Thank you for taking the time to share your feedback. We’re so glad to hear you enjoyed the prime location of Pointes North Inn—being right in the heart of downtown Charlevoix truly makes it easy to enjoy everything the area has to offer, from beautiful beaches and parks to great dining and shopping. That said, we’re truly sorry to hear about your experience with the pull-out bed. This falls far short of the standards we hold for cleanliness and comfort, and we sincerely apologize for the inconvenience and discomfort it caused during your stay. Your feedback has already been passed along to our housekeeping and property management teams for immediate inspection and action. We will ensure the pull-out bed is either thoroughly cleaned or replaced as needed. We appreciate you bringing this to our attention, as guest feedback plays a crucial role in helping us maintain and improve our accommodations. We hope you’ll consider staying with us again in the future so we can provide the fully comfortable and enjoyable experience you expected—and deserve. Please don’t hesitate to reach out directly if there’s anything we can do to make it right.

Thank you for your fantastic review! We're thrilled to hear you enjoyed the cleanliness and location of your room. It’s great to know you’d stay with us again, and we look forward to welcoming you back soon!

Thank you for your 8/10 review of Pointes North Inn, Suite 103. We’re happy to hear that you found the room very clean and enjoyed your overall stay. Cleanliness is a top priority at Northern Michigan Escapes, and our housekeeping team takes great pride in ensuring every suite is spotless and welcoming for guests upon arrival. We appreciate your honest feedback about the maintenance items you noticed. Your comments about the squeaky doors, one that wouldn’t close properly, and the tub caulking have been shared with our property care team for immediate attention. Regular maintenance is an important part of our commitment to guest satisfaction, and we’ll make sure these small issues are resolved promptly to keep the suite in top condition. It’s great to know that despite those minor concerns, you still found your stay pleasant and the room comfortable. Pointes North Inn’s downtown Charlevoix location offers guests unbeatable access to the marina, drawbridge, local restaurants, and boutique shops—all within easy walking distance. Thank you again for choosing Northern Michigan Escapes and Pointes North Inn. We appreciate your helpful feedback, which allows us to continue improving and providing the best possible experience for our guests visiting beautiful Charlevoix.

Hi Marie! Thank you for the wonderful review and kind words!! It is very nice to know that you enjoyed your time in Charlevoix; we really hope you will visit us again! Sincerely, Pointes North Inn Management Team

Hi Edwin! Thank you for the 5-star review!! It was nice having you and your wife visit us, we hope to see you again! Sincerely, Pointes North Inn Management

Hi Angela, We are so glad to hear that you enjoyed yourself and appreciate your 5 star review! We look forward to seeing you guys again soon. Charlynn

Thank you so much for your wonderful review! We're thrilled to hear that everything about your stay was amazing, from Heather’s warm welcome to the beauty of Charlevoix. It's great that you enjoyed your clean and beautiful room and even got to play some pickleball with the locals! We’d love to welcome you back for another stay soon. Loved having you!

Hi Brad, Thank you for the review! We are glad you enjoyed the location and greatly appreciate the feedback. We hope to see you again. Sincerely, NME

Lynn, Thank you for the 5 out of 5 review. We hope to see you back again. Keith Stark

Hi Charles, WOW!! Thank you for your 5 star review. We definitely strive to do the best for our guests. We are so glad to hear you enjoyed your stay and visit to our town. We look forward to welcoming you in the near future. Charlynn

Thank you for your honest feedback. We're glad to hear you enjoyed the convenient location near downtown. We appreciate your comments regarding the condition of the rooms and the property. We understand that updates are needed and will be sure to share your feedback with our team and the property owners. Your input is important as we work to improve the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more updated and comfortable stay.

Thank you Linda, for the awesome 5-star review! It is very rewarding to know you had a great stay; we look forward to seeing you again! Sincerely, Pointes North Inn Management Team

Michele, Thank you for the feedback. We are happy to hear you enjoyed your stay and found some Petoskey stones. Keith stark,

Thank you for the four-star review! We appreciate your feedback and are glad you had a positive experience. If there's anything specific we can do to earn that fifth star next time, please let us know. We look forward to your next visit!

Hi Ronald, Thank you for your 5 star review! We are so glad to hear that you enjoyed your stay with us. We hoe to see you back soon. Charlynn

Hi Matt, Thanks for the positive review! We are so happy you enjoyed your stay with us and look forward to your return. Sincerely, The Staff at Northern Michigan Escapes

Thank you for your 5-Star Review Oscar! We are so glad you enjoyed your stay and we hope to see you back next season! Sincerely, Northern Michigan Escapes

Hi Pamela! It was so delightful meeting you and your family during your stay with us. Thank you for your 5-star review, our staff works very hard to give every guest the best experience possible! We are looking forward to your next visit! Sincerely, Pointes North Inn Management Team

Thank you for taking the time to share your experience. While we’re truly pleased to hear that our team members made a positive impression—kindness, professionalism, and warm hospitality are cornerstones of what we strive for—we’re equally sorry to learn that your expectations for the room and amenities were not fully met. It’s incredibly important to us that what you see online matches what you experience in person. We regret that the condition of the room, particularly the bathroom and Jacuzzi tub, did not reflect the inviting, relaxing environment we work hard to provide. The condition of the shower wall and your disappointment with the tub are concerns we take seriously, and your feedback has already been shared with our maintenance and property management teams for immediate evaluation and repairs. We also understand that a clean, well-maintained pool area can make a huge difference in a guest’s experience. We’re sorry this area fell short during your visit, and we’re actively working on improvement plans for both public spaces and in-unit features to ensure they better reflect the quality guests expect from Northern Michigan Escapes properties. Guest satisfaction is always our top priority, and it’s clear from your comments that we have room to improve. Your honest feedback not only highlights areas needing attention, but it also gives us the opportunity to correct course and enhance future stays—for you and for others. We sincerely hope you’ll consider giving us another opportunity to exceed your expectations. If you decide to return, our team would be happy to assist you personally in selecting a unit that matches your preferences and delivers the comfort, charm, and quality you were originally hoping for. Thank you again for your valuable input and for acknowledging the kindness of our staff—it means a great deal to us.

Hi Ken, Thank you for your kind words. We agree with you that our TEAM is the heart of PNI. We are so glad that you enjoyed your stay and look forward to seeing you during our festive season. Charlynn

Thank you for taking the time to share your experience. We genuinely regret that your stay did not meet expectations and want to extend our sincerest apologies for the cleanliness issue you encountered, especially finding unacceptable items under the master bed. This falls far short of the high standards we set for our properties and guest experiences. Your feedback has been shared directly with our housekeeping leadership team to ensure a thorough review of our cleaning procedures and accountability protocols. Discovering any trash—let alone inappropriate items—is absolutely unacceptable, and we are taking this matter seriously to prevent it from happening again in the future. We’re also very sorry to hear about your interaction with the front desk. A lack of acknowledgment or empathy is not reflective of the guest service values we strive for at Northern Michigan Escapes. We will address this with our staff immediately to reinforce the importance of attentive and respectful communication, particularly when a guest raises a valid concern. As for the challenge turning left onto US-31, we understand how traffic patterns can be frustrating and appreciate your note. We always recommend using the nearby traffic light for easier access when possible, and we’ll be sure to pass this insight along to future guests as part of our arrival communication. We realize that first impressions are lasting and that your experience did not reflect the comfort, cleanliness, and service that so many of our guests have come to know and love. While we are disheartened that you won’t be returning, we thank you for bringing these concerns to our attention. Your honest feedback plays a vital role in helping us improve, and we’re committed to ensuring future guests receive the quality experience they deserve.

Thank you for sharing your feedback. We're glad you appreciated the great location, but we sincerely apologize for the inconveniences you experienced during your stay. We understand how important a good night’s sleep is and regret the issues with the hallway light, temperature control, and shower water temperature. Your concerns are noted, and we will address them promptly to improve the experience for future guests. We appreciate your honesty and hope to have the opportunity to provide a more comfortable stay in the future.