4/10 - Insatisfatória
Patrick M.
19 de outubro de 2022
Pontos positivos: Check-in e comunicação
Pontos negativos: Limpeza
Beach, bugs, and blood
I think we complained about the kitchen being overrun with bugs on the first full day. Breakfast prep gets very interesting when you find roaches on the food you put in the pantry the night before upon arriving. The bunk beds were cool but the guard for the top bunk needed to be installed, no big deal except that it appeared blood or strawberry jelly was smeared on some of it. Obviously an item that has seen little in the way of cleaning products. The kitchen was not stocked well in some respects, for example the pans were far to big for the tiny burners. There was like 1 cup to drink out of and a bunch of coffee mugs.
The staff was reasonably responsive. My second bug complaint had bait put out, i could never see the bait but i assume it got put out. Also the stained pull out mattress we ended up using instead of the top bunk was heavily stained with what i assume is rust, hopefully not more blood. The bait did nothing, so i complained a 3rd time and was told to wait 24 hours. I did and there were still more so then they sent exterminators. We were there for them and you could smell that they did indeed use something in there. Bugs came out from places unknown to die on our floor for the next 2 days. Bugs were found alive during this time as well, possibly attending the mass funerals. On the last day a particularly large roach was sitting next to my kids tooth brushes. Nice.
Maintenance came again to put a towel bar back up that failed at the first touch. The beach was fun but crowded. My daughter makes friends easily and made several for each day. My son loved the calm waves. We went looking for ghost crabs but there were none, possibly due to the heavy traffic on the beach. The pool was great, but far too cold. I think the place was having issues with the heating system. The out door hot tub was closed the whole visit. It wouldve been nice considering the pool was so cold. The entire reason we chose the place was the pool. Yet another disappointment.
In summary every feature that we liked as advertised was somewhat disappointing but we still ended up having a good time. I would look elsewhere in the future.
Patrick M.
Hospedou-se por 7 diárias em out. de 2022
