Refúgio 3Q com Piscina Aquecida – Estrela Mountain

Thank you for your feedback! We’re glad to hear you enjoyed the house and that our communication was helpful. We appreciate your notes about the carpets and sliding door — while it can be challenging to deep-clean carpets on back-to-back bookings, we had them professionally cleaned shortly after your stay. Thanks again for staying with us, and we’d love to host you again in the future!

Hello Rita! Thank you for sharing your feedback with us. Your understanding and patience regarding the inconveniences you faced during your stay are greatly appreciated. Regarding the broken dishwasher, our team promptly ordered a replacement upon being notified of the issue and ensured its installation on the same day to minimize disruption to your experience. We understand that you may have preferred the repair to be scheduled after your stay, and we apologize for any inconvenience this may have caused. Our priority was to ensure that all listed amenities were available for your use without inconvenience. Regarding the pool heater, we addressed the issue promptly upon detecting the error code and dispatched assistance to ensure it was functioning properly for your enjoyment. We apologize for the delay in the cleaning process, which was unfortunately due to unforeseen circumstances, including a cleaner's involvement in a car accident, unexpected challenges with the previous guests' checkout, and traffic conditions on the day of your arrival. We assure you that this is not reflective of our usual level of service, and we apologize for any inconvenience caused. We hope that the compensation provided helped mitigate any inconvenience. We value your feedback and hope for the opportunity to provide you with a better experience in the future.