South Facing Pool and Spa - Resort Amenities

Thank you so much for the lovely review! We’re so happy to hear that you and your family enjoyed the home and appreciated all the space. It was a absolute pleasure hosting your group, and we would be thrilled to welcome you all back for another stay in the future!

Thank you for your review and feedback! We’re delighted to hear your family had a great time, enjoyed the renovated spaces, new carpet, game room, and clean rooms. We appreciate your notes regarding host communication and the pool heating costs—we are always looking for ways to improve our guest experience and keep things clear and accessible. It was a pleasure hosting your group, and we hope to welcome you all back again!

Thank you for starting to share your experience with us! We are glad you found the area nice, and we hope the rest of your stay in the house was just as wonderful. It was a true pleasure hosting you, and we would love to welcome you back anytime!

Thank you so much! We’re glad you enjoyed the place and hope to welcome you back soon!

We are sincerely sorry to hear about your experience. We pride ourselves on delivering a clean, fully equipped, and comfortable stay, and we deeply apologize that we did not meet those standards during your visit. Please be assured that we are working directly with our cleaning and maintenance teams to fix these issues immediately. Thank you for sharing your feedback so we can prevent this from happening again.

Thank you for staying with us! We are so glad to hear the home was exactly as you expected from our online photos. We truly appreciate your feedback regarding the pool and spa heating. While we include these details in our listing description, we will review our instructions to ensure the settings are as clear as possible for our future guests. We hope to host you again soon!

It was a pleasure hosting you, and we hope to welcome you back again soon!

Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations. While our team strives to provide prompt communication and well-maintained homes, we regret any frustration regarding the pool heater and the condition of the pool upon your check-in. Pool heaters can occasionally experience unexpected mechanical faults between stays, but we apologize for any delay in clear communication while our team investigated the issue. Outdoor furniture is periodically updated to maintain functionality, though we understand consistency with photos is important. Please rest assured that regardless of a property's market status, maintaining guest comfort and high service standards is always our top priority. We appreciate your feedback as it helps us improve, and we wish you all the best in your future travels.

Thank you so much for your kind words, Brian! We’re happy to hear you found the home just as described and enjoyed a comfortable, hassle-free stay in a great location. We’d be glad to host you again anytime!

Thank you for your feedback, Warren! We’re glad you found the location great and that the listing met your expectations. We'd love to host you again in the future.

Thank you so much for your wonderful review! We’re so glad to hear that you and your son enjoyed the pool and relaxing by the pond. It means a lot that you found our home clean, welcoming, and convenient, and we truly appreciate your 10/10 recommendation. It was a pleasure hosting you and we’d be delighted to host you again whenever you’re back in the area.

Thank you so much for your kind words! We are glad to hear that you enjoyed your stay and that the property met your expectations. We appreciate your understanding with the few hiccups, and we are happy we could assist you promptly. It means a lot that you'd recommend the property to others. Looking forward to hosting you again in the future!

Debbie was fantastic. Excellent at communicating and adhering to house rules. Although we'd love for Debbie to return, we also heartily endorse Debbie for any host.

Hi Gilda, Thank you for your review. Please note that the house is not advertised to include coffee, cream, sugar, or any condiments. For safety and hygiene reasons, we don’t provide consumable items. Thank you for understanding.

Thank you for your feedback, Garry. We're glad you enjoyed the location and layout of the home for your group. We’re sorry to hear that maintenance and cleanliness didn’t meet your expectations. We take guest feedback seriously, and the professional cleaner did a deep cleaning at the house, and we are working on the appliance to improve the experience for future guests. We appreciate your stay and hope to have the opportunity to provide a better experience in the future.

Thank you for your feedback. We regret that your stay did not meet expectations, as we strive to provide every guest with a great experience. To clarify the refrigerator issue, the unit was inspected and operating correctly before check-in. When a fridge is stocked with a heavy load of room-temperature items all at once, the cooling process can slow down temporarily, which explains why it was fully cold by the second day. That said, we apologize that our troubleshooting messages felt frustrating rather than helpful. When we didn't hear back after our last message, we believed the situation was resolved, but we regret that you felt unsupported. We have shared all of your feedback with both our housekeeping leadership and maintenance teams. Thank you again for bringing these matters to our attention.

I'm thrilled to hear that your family enjoyed the house and the pool area during your stay. It's always wonderful when a property lives up to its pictures and provides a positive experience. I appreciate you sharing your feedback about the parking instructions and the description of the garage. I'm sorry to hear about the carpet issue, but I'm glad to know it was cleaned well for your visit. Your insights are valuable. Thank you for taking the time to share your thoughts on your stay!

Thank you for sharing your detailed feedback. We are glad to hear that you enjoyed the pool, the view, and the game room, and that our team was responsive to your concerns. We apologize for the issues you encountered with cleanliness and maintenance. Your comments are valuable, and we will ensure they are addressed to improve the quality of our property. We appreciate your understanding and hope to have the opportunity to host you again in the future with an enhanced experience.

Hi Stephanie, Thank you for your feedback regarding your recent stay at our house. We appreciate your kind words about the house itself and how it suited your family. We apologize for the inconvenience caused by the limited number of towels and the cleanliness issues you encountered. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in this aspect. Your comments regarding the cleanliness have been noted, and we will address these concerns with our cleaning staff to ensure that such oversights are not repeated in the future. We understand the importance of accommodating larger families like yours, and we will certainly take your suggestions into consideration to improve the facilities and amenities to better cater to the needs of families with multiple rooms and beds. We appreciate your understanding and willingness to stay with us again despite the issues you encountered. It is our goal to continuously enhance our services, and we look forward to the opportunity to provide you with an improved experience on your next visit. Regards, Oli

Thank you so much for sharing your feedback, Betzy. We’re truly sorry to hear that your experience did not meet expectations. Guest satisfaction is extremely important to us, and we take concerns like these very seriously. Regarding the issues mentioned, we have addressed all your concerns during your stay. As for the cleanliness and maintenance concerns, we work closely with a professional cleaning and pest control team to ensure our home is in top condition before guests arrive. And we immediately sent a pest control team the moment we received your concerns regarding roaches. As for the reminder call you received, the standard check-out time is at 10 a.m., and we didn't receive any request from you that you will be having a late check-out.