6/10 - Ok
Patsy R.
8 de junho de 2024
Pontos positivos: Limpeza, check-in, localização e precisão do anúncio
Pontos negativos: Comunicação
Needs a bit more love
The property is located in quiet peaceful gated community up on a hill. 4x4 vehicle highly recommended. It’s a good home for couples. The location is remote, but perfect for those who want to escape from the busy touristic beachtowns. It’s 15-mins from a beautiful beach, 25-min from airport, and in the middle of a local pueblo.
I booked this home on behalf of a client and was invited over multiple times during their 7-night stay. Overall they seemed to enjoy the home, however there is a list of things the owners should look at fixing which was sent to me by the client. I shared this with the owner but never got a response.
There’s low water pressure in all the bathrooms, no water in the kitchen sink, 2 showers out-of-service, toilet flushing issues, and a water leak seeping from upstairs down through the master bedroom wall.
I am a vacation planner and have managed several rentals. I felt a 7-night stay warrants a bit more attention or at least extra toilet paper for guests.
On their 2nd day the kitchen sink and water pressure issues were reported. They were told someone would come by but no one ever did.
There’s a section by the pool that guests should be careful around especially if you have small children. One of the guests broke her ankle. Again, this was reported to the Ana and a picture was sent, but again no response.
The house is not terribly bad, it just needs some work. I am not the type to put bad reviews, but no response is bad business.
Patsy R.
Hospedou-se por 5 diárias em mai. de 2024
