Fish Lake | Dock | Hot tub | Dogs | View | Game Rm

Thank you so much for sharing your experience — we’re delighted to hear Otter Chalet made for such a great family vacation. It’s wonderful knowing the clean, cozy space felt welcoming, the communication with your host was helpful, and that your kids enjoyed the cabin just as much as you did. And we love hearing the fishing was a highlight — that area is perfect for it.

Thank you for the positive review! We're delighted to hear that you enjoyed your time at our establishment and found the views and accessibility to the lake to be great. Your feedback is valuable, and we appreciate you taking the time to share your experience. We look forward to welcoming you back again soon. Your NW Comfy Cabins Team

Casey, Thank you so very much for taking the time to share your experience at Otter Chalet. We are so happy to hear that you enjoyed your stay! The lake is more of a fishing lake. We will make sure our listings are more reflective of that. We are grateful for the kind words and look forward to hosting you again. Best, your NW Comfy Cabins Team

Love to hear it! Danny

We love to hear that our guests made themselves at home and really enjoyed the experiences at our cabins. That is what it is all about and we are so pleased you enjoyed your stay.

Hi Ryan, We are so happy you enjoyed your stay at the serene Otter Chalet on Fish Lake. This is one of our most popular properties and we are glad you found it entertaining for you children and relaxing for yourself. We hope to have you as our guest in the future again. Your NW Comfy Cabins Rental Crew

That pesky wind can definitely put a damper on some people's vacation but we are thrilled to hear that was not an issue for you and you succeeded in catching a bunch of fish. We look forward to having you come back and stay with us again. C

I am so happy to hear that! Thanks for the review. Come back soon. Danny :)

Thank you for your suggestions and comments. We do ensure that all beds are clean and freshly made with pillows and blankets, prior to any check in at any cabin. There are not extras for sofa sleeping, if that is what you might have been looking for, and all registered guests should be within the number of guests that are allowed at the cabin. If there is an accident of any kind, there is a full size washer and dryer or we will deliver more if you contact us. I wish I knew if your needs fell into any of these categories as we have the cabins fully set and ready at arrival. We do send out several timely notifications to ensure that guests have the necessary information prior to arrival. This may seem like more than necessary to some people and others are grateful for that information, it is a balance to be sure all the necessary details have been seen in time. Often guest book with a third party website and that adds to the email communications but are not coming from us. I hope that makes sense and that you might understand. Thank you for your feedback because we do share it on all fronts.

We appreciate you so much Rick, you are always you so much.

Oh my goodness, that is thrilling thing to hear. Thank you so much for taking the time to share your experience. I hope that you do make it an annual family event and please be sure to use your return guest discount. I will be certain to look that up and be sure it is applied for you. Thank you again for taking the time to share your input, it is greatly appreciated.

Victoria, Thank you for taking the time to review your stay at the Otter Chalet. We are so glad you enjoyed your visit and we apologize for the issues with our website. We did receive this review and are glad your fishing trip was fruitful. We hope to have you as our guest again in the future. Your NW Comfy Cabins Rental Crew

Hmmmmm, that does not sound like a good way to start a vacation and not the way our guests generally find the cabin upon arrival. I know that from time to time guests wash dishes by hand (that is all I can really assume) and they are not clean enough maybe when they get placed back. It is part of the normal routine of our cleaners to be watchful of that but can be hard to see all of these items. My apologies, that is not what we hope for and do not want to see happen. The items in the dryer: there are times that a dryer is very slow or we are very busy and the staff may have to leave towels still drying, but they are asked to leave a note if there are towels in the dryer. The hazard of that is if a dryer stops before the towels are fully dry and I am guessing that might have been the case. Something we will look at and see if there is a better way to handle these situations. The mirror has been repaired and matches have been delivered. It is nice that despite things that were not perfect, you were able to enjoy your time and the cabin itself. We look forward to having you back again and do thank you for the details.

So happy to hear that! Danny

UPDATE: Thank you for sharing your experience. It is helpful and we have made major shifts in our cleaning program since your visit (took place 2018). We changed all of our staff to our own 'in house' cleaning so that we can be more accountable to our guests and be sure that our cleaners have the time needed to complete a proper clean at every turn. It was a big reason for the change over, as we now are not competing for the necessary time needed to really do the job correctly. We cannot ever assure a perfect job and challenges still arise, but overall satisfaction has improved to a level that we feel confident in and our staff have really take pride in the job they perform and understand their part in the process. The cleanliness of a property is at the top of the list of critical factors. We hoe that you will return another time and see just what we mean by this.

Rhuel, Thank you for telling us about your visit to the Otter Chalet. We apologize for the inconvenience mother nature had with the winds on the Lake, she can be an ornery one. But otherwise, we are so happy you enjoyed your stay and were able to enjoy the views and the birds of nature and that you found the home comfortable and suited to your family's vacation needs. We look forward to having you as a guest again soon! Your NW Comfy Cabins Rental Crew