Palacio 1001 | Oceanfront Resort Amenities | My Beach Getaways

Thank you for sharing your feedback. We're glad to hear you enjoyed the location, but we’re disappointed the condo didn’t meet your expectations. The concerns you mentioned—bunk beds, dryer, and furniture—are not the standard we aim to provide, and your comments have been shared with our team for immediate review and corrective action. We appreciate your honest input and hope you’ll consider giving us another chance in the future as we work to make the necessary improvements.

Thank you for sharing your experience with us, Val. While we are happy to hear you enjoyed your stay, we are disappointed to learn that you were not satisfied with our check-in time. To clarify, our checkout and check-in times are in place to give the housekeeping staff enough time to do a thorough clean and give the home some rest time between guests. We apologize for any inconvenience this has caused you. Additionally, we thank you for calling in an order for local staff to promptly resolve the toilet issue you encountered during your stay. We appreciate your feedback as a means to improve, and we hope to have another opportunity to host you in the future!

Thank you for sharing your thoughts! We’re so glad you enjoyed the condo, the balcony, and the easy access to the pool and beach. Regarding cable, the Palacio HOA made a decision some time ago to no longer provide it for the building. We do make this clear in the personalized guestbook, which is sent at booking and again prior to arrival, so guests can plan to use their own streaming subscriptions via Wi-Fi. We understand it’s not quite the same as traditional cable, and we appreciate your understanding. We’d love to welcome you back anytime for another relaxing stay!

Thank you for taking the time to tell us about your stay at Palacio. Your comments have been sent to the property so we may address your concerns. We are committed to making sure our guests have positive beach memories for years to come, and we look forward to the opportunity to serve you again.

Thank you for sharing your concerns. We’re truly sorry that your stay ended on such a stressful note—it’s never the way we want a family getaway to conclude. We certainly understand the frustration and difficulty this created for you and your family. The credit applied to your reservation was issued as a gesture of goodwill to offset the inconvenience, not as a dismissal of your experience. We’re sorry that this was interpreted as disingenuous. The resolution agreement provided is simply intended to document that the matter was addressed through the agreed-upon compensation, not to minimize or ignore your concerns. We have shared your feedback with our Property Care team, and as with all guest reports, steps are taken to ensure the home is properly cared for so future guests have a safe and comfortable experience. We regret that this overshadowed what had otherwise been an enjoyable stay, and we’d welcome the opportunity to host you again under better circumstances.