Best Pool & Hot Tub In Princeville! Tropical 2 Bedroom Sleeps 6 w/ Central A/C!

A heartfelt mahalo for choosing to stay with us and for taking the time to share your kind feedback. Your support means the world to us, and we can’t wait for the opportunity to welcome you back to Kauai for more unforgettable memories. With aloha, Kauai Exclusive Management

Aloha Samira, Thank you for choosing to stay with Kauai Exclusive Management! We’re so glad you enjoyed the great location and that the property met your expectations. Thank you again for being our guest, and we hope we have the opportunity to welcome you back to Kauai for another wonderful stay in the future. Mahalo, Kauai Exclusive Management

Aloha Jaime, Thank you for the kind words. We appreciate you choosing to stay with us and we thank you for your business. We're thrilled to hear you had a great time and we hope we get another opportunity to host you in the future. Mahalo, Kauai Exclusive Management

Aloha Patricia, Mahalo nui loa for staying with Kauai Exclusive Management! We're so happy to hear you enjoyed the fantastic location and that everything met your expectations. It was a pleasure to host you, and we truly hope to welcome you back to our beautiful island paradise again soon. Warmest aloha, The Kauai Exclusive Management Team

Aloha Kristen, Thank you for choosing to stay with Kauai Exclusive Management! We’re so glad you enjoyed the great location and that the property met your expectations. Thank you again for being our guest, and we hope we have the opportunity to welcome you back to Kauai for another wonderful stay in the future. Mahalo, Kauai Exclusive Management

Aloha Teri, Thank you for choosing to stay with Kauai Exclusive Management! We’re so glad you enjoyed the great location and that the property met your expectations. Thank you again for being our guest, and we hope we have the opportunity to welcome you back to Kauai for another wonderful stay in the future. Mahalo, Kauai Exclusive Management

Aloha Jayme, Thank you for the kind words. We appreciate you choosing to stay with us and we thank you for your business. We're thrilled to hear you had a great time and we hope we get another opportunity to host you in the future. Mahalo, Kauai Exclusive Management

Aloha Emily, Thank you for being our guest and for taking the time to share your valuable feedback. We're sorry about the issue you experienced with the door lock, and we appreciate your patience. We are grateful you chose to stay with us, and we hope we will have another opportunity to host you. Mahalo, Kauai Exclusive Management

Aloha and thank you for choosing to stay with Kaua'i Exclusive Management. We appreciate your business and we are grateful you took the time to leave us a positive review. Please keep us in mind for your next Kaua'i trip as we would love another opportunity to host you. Mahalo, Kaua'i Exclusive Management

Aloha David, Thank you for choosing to stay with Kaua'i Exclusive Management! We appreciate your business and we are grateful you took the time to leave us a positive review. Please think of us when you’re booking your next Kaua’i trip as we would love another opportunity to host you. Mahalo, Kaua'i Exclusive Management

Aloha Aimee, Thank you for choosing to stay with Kaua'i Exclusive Management. We appreciate your business and we are grateful you took the time to leave us a positive review. Please keep us in mind for your next Kaua'i trip as we would love another opportunity to host you again. Mahalo, Kaua'i Exclusive Management

Aloha Amachi, Thank you for taking the time to leave us a positive review! We appreciate your business and we're thrilled to hear that you had a great time. We hope to have another opportunity to host you again in the future and we wish you the best in 2024! Mahalo, Kauai Exclusive Management

Aloha Donna, Thank you for being our guest and for taking the time to share your valuable feedback. We are grateful you chose to stay with us, and we hope we will have another opportunity to host you. Mahalo, Kauai Exclusive Management

Aloha Edith, Thank you for taking the time to leave us a review. Please allow us to speak to a few things mentioned in this review. The guest asked for an early arrival and our team was still preparing the property as check in is at 3pm and she was wanting to arrive at 1pm. Our team was very courteous and respectful and shared that unfortunately we weren't able to help with this request because we were still preparing the property. The guest was not happy and let us know about it. When the guest asked us to store their luggage until check in time we explained as nicely as possible that we do not store luggage for any of our guests due to the liability associated with that. With regards to the guests claims that there were dead bugs throughout and sand in the beds, we take cleanliness very seriously and we did have a housekeeping manager inspect the property prior to arrival. Respectfully, we beg to differ that the property was dirty and that there were dead bugs throughout the property as well as sand in the beds. We have all of our properties treated on a quarterly basis by a professional pest control company so being that we are on an island, we do our best to be proactive with ensuring all of our properties are clean and free of any type of bugs or pests. Our goal is for every guest to have a great time so we're sorry we missed the mark with this guest. Mahalo, Kauai Exclusive Management

Please allow us to speak to this negative review and explain what really happened. The AC had stopped working before this guest was due to arrive. We brought out a professional AC company to address the issue right away. We were informed the parts needed to fix the issue had to be flown in as it was not a simple fix. We had hoped that the parts would arrive prior to this guest's arrival but unfortunately they did not. Being this was something out of our control, we still felt it was appropriate for our general manager to reach out and personally update the guest. We were not able to connect with them the first time we called and we left a voicemail explaining the situation asking them to call us back. We felt it was better to be transparent about the issue and offer compensation (without the guest asking for it) vs allowing the guest to arrive and find out the AC was not working for themselves. Contrary to what the guest said, we were very professional and did the best we could to navigate the guests extreme upset. We also offered a substantial amount of money for the AC being broken and the guest was very rude and insulting towards us when we did this. We remained calm and professional and after doing the best we could to offer our apologies as well as substantial compensation, we offered the guest the option for a full refund should they choose to stay somewhere else. After yelling and hanging up on us, the guest called back and demanded we move them to another property that was more than twice the price they were paying. We explained we could not do this which caused even more upset for the guest. In the end, we refunded the guest in full and they left the property an hour after they arrived. The whole situation was unfortunate and we're sorry we did not have the opportunity to host this guest as we had hoped. Mahalo, Kauai Exclusive Management

Aloha Nichole, Thank you for taking the time to share your feedback. Please allow us to speak to a few things mentioned. To start, we are so sorry the AC broke. While this is something our of our control, we understand how frustrating it can be and our team should have done a better job communicating with you. There was a definite breakdown on our behalf. One of our new team members who only works the night shift was the one who suggested you keep all the doors and windows closed. She was not aware the system was down and we take full responsibility for not properly communicating this to her prior to the start of her shift. We did heavily compensate this guest for every night there was no AC so we would also like to make that known. Nichole also received a follow up call from our GM as we take these sorts of situations and guest upset very seriously. Ultimately we will learn from this and do better moving forward. The AC has been fixed and it now working properly. Mahalo, Kauai Exclusive Management