Gulf View~Steps to Sugar White Sands~Pool~Tennis~Private Beach Access~Ciboney 2011

Alejandra, Thank you for your feedback. We are very sorry to hear about your experience, especially regarding your daughter. Guest safety is extremely important to us, and we regret that this issue occurred during your stay. We do know that the door in question was functioning properly during our inspection. The door was seated at the top and bottom on the secured tracks. It would have taken some real force and effort to pull it down along with breaking the knob on the door. Really not sure how it happened. It has been taken care of. We also apologize that the cleanliness of the condo did not meet expectations. We would have addressed the issue had you notified us and taken pictures upon check in. Your concerns were taken seriously, and the reported issues have been addressed. We understand your frustration and are sorry we did not provide the experience you and your family deserved. We sincerely hope your daughter is doing well. Thank you Breathe Easy Rentals

Barbara it was indeed our pleasure to be your host while at Ciboney. We appreciate you and the time you took to write your lovely review. We do hope you will think of us the next time you visit the area, as we would love to host you again. Until then, take care and have a wonderful fall season with cooler weather. Thanks again, your Breathe Easy Care Team