Lakefront house w/ hot tub, game room, & wood fireplace

Hi Alexis, thank you so much for sharing your wonderful experience! We’re delighted to hear that the house matched the pictures and that you had an amazing time with your family. It’s great to know you enjoyed the friendly neighbors, swimming, fishing dock, water slide, game room, and the spaciousness and convenience of the location. Thanks again for choosing Vacasa. We hope to host you and your family again soon for another memorable stay!

Hello Eric, thank you for your feedback. We’re glad to hear that you and your family enjoyed the home, especially the comfortable beds and games for the kids. It’s great to know the space accommodated everyone well. That said, I’m truly sorry to hear you felt a lack of privacy during your stay. We understand how important it is to feel comfortable and relaxed, and I apologize if the security measures came across as intrusive. The cameras on the exterior are in place for safety and property monitoring only, but we understand how their presence can affect the overall experience. Regarding the boat and vehicle concerns, our local team is confirming that the dock if for guest use with a small boat. We appreciate your honest feedback and will be taking it into account to improve the experience for future guests. Thank you again for staying with us.

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced due to the algae bloom in the lake. We understand how disappointing it must have been to arrive at a lake resort and be unable to enjoy the water. We are sorry for the lack of communication from our local operations manager regarding this issue. It is indeed our responsibility to inform our guests of any potential hazards, and we regret that we did not provide timely updates in this instance. We will review our communication processes to ensure that such situations are handled more effectively in the future. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a better experience in the future.

Thank you for taking the time to share your experience, and we’re very sorry that the cleanliness of the home did not meet your expectations. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been. Please know that the broken toilet seat has been replaced, and we are addressing the issues you raised to prevent this from happening in the future. We truly appreciate your feedback and hope that despite these challenges, you were still able to enjoy the great location and amenities. We look forward to hosting you again for an exceptional stay.