Retiro costeiro de luxo Port Stephens- 400 m da praia

In your text on the day of your departure you wrote: "Thank you for allowing us to stay at the house. The views from the apartment is (sic) magnificent. Location is fantastic. The apartment location in the complex is very good next to the pool and the communal bbq."

On your first full day after arrival you had raised a number of issues including a mark on the kitchen splash back where a clock battery had leaked and had splashed on to the kettle below ( rather than it being rusty). We also acknowledged some recent marks on the rubber lining of the freezer door. In response cleaning services were organized immediately for you . Cleaning took place within a couple of hours of your call to address any issues you might have had. Extra towels were also delivered to you.

We do have professional cleaning services and as attested by previous reviews to have had these few issues was extremely unusual.

Although you believed that the outdoor spa on the terrace did not work, as advised to you, this was not the case. It did and does work following instructions written in the folder. The BBQ was clean and unused prior to your visit. In conversation with you later when you texted that there was no gas you were advised that one could be obtained at any petrol station and we would be happy to reimburse the cost. We also advised you on the availability of the communal bbq above the pool and the gas stove as options in the interim. We did not hear back from you until the day of your departure at the end of your week when you texted :" We did thoroughly enjoy ourselves and hope that you don't take our comments negatively"

We accepted that there were some minor issues at the beginning of your week long stay but these were addressed immediately.